Practice Administrator

North Florida Surgeons, P.A.•Jacksonville, FL

10d•Onsite

About The Position

The Practice Administrator oversees the daily administrative and operational functions of North Florida Sinus Center, a busy ear, nose, and throat surgery practice in Jacksonville, Florida. The role supports efficient office workflow, regulatory compliance, a positive patient experience, and coordination between clinical and administrative staff. The ideal candidate is organized, detail-oriented, and experienced in healthcare operations. The position includes managing office operations and staff, coordinating patient access and insurance processes, monitoring billing and revenue cycle performance, and working with surgeons and clinical staff to improve efficiency. It also involves maintaining office resources, developing procedures, supporting staff hiring and development, and preparing operational and financial reports. The work environment is a fast-paced general surgery office with frequent interaction with patients, physicians, and staff. Standard office hours apply, with occasional extended hours as needed.

Requirements

Minimum 3–5 years of experience in medical office management, preferably in a surgical setting.
Strong knowledge of medical terminology, insurance processes, and billing systems.
Familiarity with electronic health records (EHR) systems.
Excellent leadership, communication, and problem-solving skills.
Ability to multitask and manage a fast-paced environment.
Leadership and team management skills.
Organizational and time management skills.
Attention to detail and accuracy.
Patient-centered approach.
Financial and operational oversight skills.
Knowledge of regulatory compliance.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (preferred).

Responsibilities

Manage day-to-day office operations, including scheduling, patient flow, and staff coordination.
Supervise and support administrative staff, including front desk, billing, and medical records staff.
Ensure compliance with healthcare regulations, policies, and HIPAA standards.
Oversee patient scheduling, referrals, authorizations, and insurance verification.
Monitor billing processes, claims submission, and revenue cycle performance.
Handle patient concerns and resolve issues in a timely and professional manner.
Coordinate with surgeons and clinical staff to optimize workflow and efficiency.
Maintain office supplies, vendor relationships, and equipment management.
Develop and implement office policies and procedures to improve operations.
Assist with hiring, onboarding, training, and performance evaluations of staff.
Prepare reports on office performance, patient volume, and financial metrics.