Practice Administrator

Park DuValle Community Health•Louisville, KY

11d

About The Position

Park DuValle Community Health Centers is seeking a Practice Administrator to provide operational leadership for its primary care locations. The role oversees clinic operations, patient access, provider productivity, scheduling, patient flow, and patient retention while supporting high-quality, patient-centered care. The Practice Administrator collaborates with the Chief Medical Officer, Site Coordinators, and other leaders to advance operational improvements and ensure consistent implementation of organizational priorities, policies, procedures, and strategic objectives. The position directly supervises operational staff, including Site Coordinators, front office staff, patient access and scheduling personnel, referral coordinators, and other assigned positions. Supervisory duties include hiring, onboarding, training, coaching, performance management, disciplinary actions, and employee development. The role operates primarily in a professional healthcare and office environment and may require frequent travel between practice locations.

Requirements

Bachelor’s degree in healthcare administration, business administration, nursing, public health, health services administration, or a related healthcare field.
LPN (Licensed Practical Nurse) or nursing leadership background.
At least five years of progressive healthcare operations leadership experience.
At least three years managing ambulatory care, physician practice, primary care, community health center, or FQHC operations.
Demonstrated experience improving patient access, provider productivity, operational performance, and patient satisfaction.
Experience supervising staff and managing performance through key operational metrics.
Strong knowledge of ambulatory healthcare operations, patient access, scheduling, and clinic workflow management.
Understanding of healthcare quality measures, care coordination, and patient-centered care models.
Ability to analyze operational and financial data and develop actionable improvement plans.
Strong leadership, coaching, and team development skills.
Excellent problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Excellent verbal, written, and presentation communication skills.
Proficiency in Electronic Health Record (EHR) systems, practice management software, Microsoft Office Suite, and healthcare reporting tools.
Ability to establish and maintain positive working relationships with providers, staff, leadership, patients, and external stakeholders.
Ability to maintain confidentiality and exercise sound judgment.
Ability to remain stationary for extended periods and occasionally move throughout clinical and office environments.
Ability to lift up to 15 pounds at times.

Responsibilities

Provide operational oversight for all primary care locations and ensure efficient daily operations.
Develop and monitor key performance indicators for patient access, patient volume, provider productivity, scheduling utilization, patient retention, and operational efficiency.
Partner with Site Coordinators to implement operational standards and workflows consistently across locations.
Identify operational barriers affecting patient access, throughput, service delivery, and organizational performance, and develop corrective action plans.
Monitor appointment utilization, provider schedules, no-show rates, cancellation trends, and clinic capacity to maximize patient access.
Implement strategies to improve patient volume, patient retention, continuity of care, and patient satisfaction.
Evaluate clinic workflows and patient throughput and recommend improvements to efficiency and service delivery.
Collaborate with the Chief Medical Officer and clinical leadership to align operational priorities with clinical objectives.
Develop, analyze, and present operational performance reports, dashboards, and recommendations to executive leadership.
Assist with budget development, workforce planning, resource allocation, and operational improvement initiatives.
Partner with Revenue Cycle, Information Technology, Human Resources, and other departments to support organizational goals and operational effectiveness.
Ensure compliance with applicable federal, state, FQHC, payer, and organizational standards.
Lead and participate in organizational projects, strategic initiatives, and growth opportunities.
Provide coaching, leadership, and professional development opportunities to direct reports and operational staff.
Supervise operational staff in accordance with organizational policies and applicable laws, including hiring, onboarding, training, coaching, performance management, disciplinary actions, and employee development.
Perform other duties as assigned.