Practice Administrator

Complete Health•Fultondale, AL

16d

About The Position

The Practice Administrator oversees operations across multiple medical practice locations serving a minimum of eight providers. The position focuses primarily on strategic planning and includes responsibility for operational efficiency, patient satisfaction, staff and departmental oversight, and ensuring EHR records comply with HIPAA regulations. The administrator works with supervisors and the management team on staffing, training, performance, hiring, and workplace issues; serves as a liaison for patients and providers; and coordinates facilities, vendors, safety, and technology needs. Duties may extend beyond those listed as directed by supervision.

Requirements

Strong leadership skills.
Strong communication skills.
Strong problem-solving skills.
Knowledge of medical office operations.
Knowledge of Athena EMR.
Three to five years of practice administration experience in a medical office.
A bachelor's degree in Business, Healthcare, Public Administration, Finance, Economics, or a related field; additional experience may substitute for the required education on a year-for-year basis.

Responsibilities

Ensure smooth, efficient operations and communication with patients, vendors, and staff.
Monitor management team performance to support optimal patient flow and patient satisfaction.
Monitor clinical staffing and coordinate with the Clinical Supervisor to stay within budgetary guidelines and avoid overtime.
Monitor the Front Desk Supervisor's oversight of reception staff hours, lunches, and breaks, keeping work within scheduled hours and avoiding overtime.
Monitor the responsibilities of direct reports.
Oversee front desk service, including timely check-in and checkout, collections, and in-person and telephone customer service.
Work with the management team to identify and address training needs.
Coordinate with the Clinical Supervisor to ensure lab training is scheduled and completed to the Lab Director's satisfaction.
Oversee front desk training led by the Front Desk Supervisor and billing training as needed.
Conduct random EMR performance audits to identify training needs and effective practices to share and reuse.
Ensure supervisors train, model, and monitor customer service, insurance verification, collections, scheduling follow-up, lab and ultrasound processes, and phone skills.
Build teams.
Advertise, interview, and hire as needed, and oversee supervisors' hiring in their departments.
Conduct performance reviews and create performance plans for designated direct reports.
Oversee work performance issues and disciplinary documentation.
Serve as a liaison between patients and providers to support overall patient satisfaction.
Handle staff and patient complaints.
Manage on-site vendors, repairs, and day-to-day physical building operations.
Ensure safety training is conducted and safety policies are followed.
Ensure staff are trained in HIPAA requirements and enforce HIPAA compliance among staff, patients, and sales representatives.
Oversee technology training and repairs and communicate technology needs to the Practice Administrator.
Communicate directly with Athena about issues and report issues with significant operational impact to the Practice Administrator.
Perform other responsibilities as assigned.