Practice Acceleration Manager

Holland & Knight LLP•Tampa, FL

9d•Onsite

About The Position

The Practice Acceleration Manager works at the intersection of law and technology to improve legal service delivery, efficiency, and profitability through smart workflows, practical and responsible use of legal technology, including AI, and process enhancements. The role combines legal, technology, business analysis, and process-improvement knowledge to advise on and execute innovation initiatives within assigned practice areas, while driving adoption through effective change management. Acting as a liaison between the KM Team and assigned practice groups, the manager identifies opportunities for innovation and designs and implements technology-enabled solutions to improve practice efficiency, quality, and sophistication, with a focus on client value. The position is based in Holland & Knight’s global operations center in Tampa, Florida. The manager supports attorneys and legal professionals by assessing practice needs, advising on workflows and technology, providing training and troubleshooting, evaluating and implementing legal technology, managing multiple projects, and tracking solution adoption and performance. A regular and predictable work schedule and full engagement during business hours are expected, unless otherwise approved or required by law.

Requirements

Bachelor’s degree required.
At least 5 years of experience in the legal industry.
Ability to sit or stand for extended periods.
Moderate or advanced keyboard usage.

Nice To Haves

J.D. preferred.

Responsibilities

Advise attorneys and legal professionals by assessing practice needs, identifying workflow and technology pain points, and recommending practical, innovative solutions.
Apply familiarity with legal work to inform solution design, training, and attorney support.
Support responsible adoption of AI-enabled legal tools and workflows in alignment with Firm policies and client requirements.
Promote awareness and adoption of KM tools and practices, including developing training materials and providing hands-on training and guidance.
Connect colleagues with relevant information, resources, work product, and other colleagues in response to requests.
Collaborate with peers on KM initiatives and exchange best practices.
Represent the KM Team in meetings and presentations, and communicate technical concepts clearly to legal professionals and clients.
Promote use of the Firm’s Knowledge Bank in assigned practice groups and maintain and update its content.
Assist with precedent resource requests and knowledge maintenance.
Provide planned, ad hoc, and just-in-time training on KM resources and solutions; troubleshoot issues and support enhancements.
Evaluate legal technology for applicability and effectiveness in legal practices and processes.
Support the design and development of legal technology solutions, including pilots, proofs of concept, and usability and accessibility testing.
Support technology rollout and change management to encourage successful adoption within practice groups.
Gather and prioritize solution requirements from attorneys and legal professionals.
Monitor legal technology trends and advise colleagues on emerging tools and best practices.
Manage multiple projects and support timely delivery of high-quality outcomes.
Track solution and site usage, adoption, and performance metrics to evaluate impact and guide improvements.
Prepare reports and presentations for KM and Firm leadership.
Maintain a regular and predictable work schedule and engagement in work activities during business hours, subject to applicable exceptions.
Perform special projects and other assigned or required duties.