Experience Acceleration Developer
About The Position
The Experience Acceleration Developer develops, maintains, and innovates Genesys’s global demo environments. The role combines cloud infrastructure, web development, DevOps, AI adoption, and Genesys product expertise to keep the demo ecosystem stable, secure, scalable, and ready for use. It supports internal teams and authorized partners who use the environments to demonstrate the Genesys Cloud platform, helping sales teams showcase product capabilities to prospects and customers worldwide. The developer builds and maintains the primary demo web application and portal, as well as fictional customer sites for industries such as banking, healthcare, and retail. The role creates and updates end-to-end Genesys Cloud demonstrations, integrates APIs, and develops realistic workflows and AI-powered experiences that support technical storytelling and reflect product enhancements and customer expectations. The position also supports AWS-based demo infrastructure and applies DevOps practices such as CI/CD, infrastructure as code, monitoring, and cost optimization. It serves as an escalation point for demo environment issues, troubleshooting failures, configuration problems, and integrations. The developer collaborates with Sales Engineering, Product, Engineering, Marketing, and Partner teams on requirements, product guidance, integrations, demo concepts, and tooling. Travel of up to 20% may be required.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent hands-on experience.
- Strong practical experience with AWS services including S3, CloudFront, Lambda, DynamoDB, RDS, API Gateway, IAM, and CloudWatch.
- Solid understanding of modern web development technologies such as HTML, CSS, JavaScript/TypeScript, Node.js, React, and REST-based integrations.
- Familiarity with AI/LLM technologies, including prompt engineering, orchestration tools such as MCP, vector search, or practical AI-assisted workflows.
- Experience with DevOps practices and tooling, including CI/CD pipelines, GitHub Actions, Terraform or other infrastructure-as-code tools, logging, and monitoring frameworks.
- Strong problem-solving and troubleshooting skills, including the ability to identify root causes and resolve complex technical issues.
- Excellent communication and collaboration skills and ability to work across global, cross-functional teams.
- Self-motivated and proactive, with the ability to work independently in fast-paced and evolving environments.
- Ability to travel up to 20%.
Nice To Haves
- Experience in SaaS, CCaaS, or cloud platform ecosystems.
- Genesys Cloud experience is a strong plus.
Responsibilities
- Develop and maintain the primary demo web application and portal, plus industry-specific fictional customer websites.
- Use modern web technologies to create polished, immersive digital experiences that bring demo use cases to life.
- Integrate AI into daily workflows, demo creation, automation, and internal tooling; use Genesys AI, LLMs, and MCP to streamline processes, troubleshooting, and content creation, and identify useful AI opportunities.
- Design and maintain Genesys Cloud demonstrations that highlight platform capabilities.
- Build end-to-end use cases, integrate APIs, and develop realistic workflows for technical storytelling.
- Continuously update demonstrations to align with product enhancements and customer expectations.
- Support and enhance AWS-based demo infrastructure, applying DevOps practices including CI/CD, infrastructure as code, monitoring, and cost optimization.
- Serve as an escalation point for demo environment issues and triage and resolve field requests in a timely manner.
- Troubleshoot failures, configuration issues, and integration problems.
- Collaborate with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment.
- Provide guidance on product functionality and integrations, and contribute to demo concepts, tooling, and technical innovations that improve global demo consistency and impact.
- Travel up to 20%.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible work schedules and work-from-home opportunities.
- Development and career growth opportunities.
- Open Time Off.
- 10 paid holidays.
- 401(k) matching program.
- Adoption assistance.
- Fertility treatments.
- Paid volunteer time.
- August Free Fridays.
- Well-being resources and regionally tailored programs for employees and their families.
- Mentorship, learning programs, leadership development, and education support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
