Practice Acceleration Manager

Holland & Knight•Dallas, TX

8d•Onsite

About The Position

The Practice Acceleration Manager works at the intersection of law and technology to improve legal service delivery, efficiency, and profitability through smart workflows, responsible use of legal technology and AI, and process enhancements. The role combines knowledge of law, technology, business analysis, and process improvement to advise on and execute innovation initiatives within assigned practice areas, while driving adoption through effective change management. Based in the Dallas office, the manager acts as a liaison between the KM Team and assigned practice groups, using an understanding of legal workflows and practice-specific needs to identify opportunities and implement technology-enabled solutions that improve efficiency, quality, and sophistication. The role serves as a strategic advisor and resource to attorneys and legal professionals, helping assess practice needs, address workflow and technology challenges, and provide training, troubleshooting, and support. It also supports the evaluation, design, testing, rollout, and improvement of legal technology solutions; promotes knowledge management tools and resources; and tracks project and solution outcomes. The position requires a regular and predictable work schedule and engagement in work activities during business hours, unless otherwise approved or required by applicable law.

Requirements

Bachelor’s degree required.
At least 5 years of experience in the legal industry.
Ability to sit or stand for extended periods.
Moderate or advanced keyboard usage.

Nice To Haves

J.D. preferred.
Practical experience or subject-matter familiarity with legal work.
Familiarity with AI-enabled legal tools and workflows, including appropriate use cases, limitations, and quality controls.

Responsibilities

Advise attorneys and legal professionals by assessing practice needs, identifying workflow and technology pain points, and recommending practical solutions.
Apply legal-work experience or subject-matter familiarity to solution design, training, and attorney support.
Support responsible adoption of AI-enabled legal tools and workflows, including attention to use cases, limitations, quality controls, Firm policies, and client requirements.
Promote adoption of KM tools and practices by developing training materials and providing practical, timely, hands-on training and guidance.
Connect colleagues with relevant information, resources, work product, and other colleagues in response to requests.
Collaborate with KM peers to promote initiatives and exchange best practices.
Represent the KM Team in meetings and presentations, and communicate technical concepts clearly to legal professionals and clients.
Encourage use of the Firm’s Knowledge Bank and maintain and update its content.
Assist with precedent resource requests and knowledge maintenance.
Provide planned, ad hoc, and just-in-time training on KM resources and solutions, and troubleshoot issues and enhancements.
Evaluate legal technology for potential applicability and effectiveness in legal practice and processes.
Support the design and development of legal technology solutions, including pilots, proofs of concept, and usability and accessibility testing.
Support rollout and change management to encourage successful adoption within practice groups.
Gather and prioritize solution requirements from attorneys and legal professionals.
Monitor legal technology trends and advise colleagues on emerging tools and best practices.
Manage multiple projects concurrently and ensure timely delivery and high-quality outcomes.
Track usage, adoption, and performance metrics to evaluate impact and guide improvements.
Prepare reports and presentations for KM and firm leadership.
Maintain a regular and predictable work schedule and full engagement during business hours, subject to approval or applicable law.
Perform special projects and other duties as assigned or required.