Practice Acceleration Manager

Holland & Knight LLP•Dallas, TX

9d•Onsite

About The Position

The Practice Acceleration Manager works at the intersection of law and technology to improve legal service delivery, efficiency, and profitability through smart workflows, responsible use of legal technology—including AI—and process enhancements. The role combines legal, technology, business analysis, and process-improvement expertise to advise on and execute innovation initiatives within assigned practice areas, and to drive adoption through effective change management. Acting as a liaison between the KM Team and assigned practice groups, the manager uses an in-depth understanding of legal workflows and practice-specific considerations to identify opportunities that promote client value and implement technology-enabled solutions that improve efficiency, quality, and sophistication. The position is based in the firm's Dallas office. It supports attorneys and legal professionals through practice assessment, solution design, training, troubleshooting, knowledge management, technology evaluation, project coordination, and reporting. The role involves maintaining a regular and predictable work schedule and being engaged in work activities during business hours, unless otherwise approved or required by applicable law.

Requirements

Bachelor’s degree required.
At least 5 years of experience in the legal industry.
Ability to sit or stand for extended periods.
Moderate or advanced keyboard usage.

Nice To Haves

J.D. preferred.

Responsibilities

Advise attorneys and legal professionals by assessing practice needs, identifying workflow and technology pain points, and recommending practical solutions.
Apply legal-work familiarity to inform solution design, training, and attorney support.
Support responsible adoption of AI-enabled legal tools and workflows, accounting for appropriate use cases, limitations, quality controls, firm policies, and client requirements.
Promote adoption of Knowledge Management tools and practices through training materials, hands-on training, and practical guidance.
Connect colleagues with relevant information, resources, work product, and other colleagues in response to requests.
Collaborate with peers on Knowledge Management initiatives and exchange best practices.
Represent the KM Team in meetings and presentations, provide professional customer support, and explain technical concepts clearly to legal professionals and clients.
Promote the Firm’s Knowledge Bank and maintain and update its content.
Assist with precedent resource requests and knowledge maintenance.
Provide planned, ad hoc, and just-in-time training; troubleshoot KM resources and solutions and support enhancements.
Evaluate legal technology for its applicability and effectiveness in legal practice and processes.
Support legal technology solution design and development, including pilots, proofs of concept, and usability and accessibility testing.
Support technology rollouts and change management to encourage successful adoption within practice groups.
Gather and prioritize solution requirements from attorneys and legal professionals.
Monitor legal technology trends and advise colleagues on emerging tools and best practices.
Support multiple projects simultaneously and ensure timely delivery and high-quality outcomes.
Track solution and site usage, adoption, and performance metrics to assess impact and guide improvements.
Prepare reports and presentations for KM and firm leadership.
Perform special projects and other assigned or required duties.