Manager, Digital Acceleration

SCAN Health Plan • Long Beach, CA

9d • Remote

About The Position

The Manager, Digital Acceleration leads strategic initiatives that span service design, business strategy, and solution delivery. The role translates unmet needs and business opportunities into actionable strategies and user-centered experiences that support growth, retention, satisfaction, and health outcomes. Working across business, product, technology, and clinical teams, the manager owns a portfolio of high-impact initiatives from discovery through implementation, facilitates cross-functional alignment, defines future-state experiences and service models, prioritizes opportunities based on customer and business value, and partners with product teams to deliver solutions.

Acting as both a strategic advisor and product owner, this position connects experience and business objectives while typically leading two to three initiatives concurrently. It applies human-centered design, systems thinking, data, and experimentation. The role also serves as operational owner for key programs, helping translate vision and strategy into deliverable features and supporting stakeholder alignment through communication, presentations, and storytelling.

Requirements

• Bachelor’s degree or equivalent experience in User Experience, Business Strategy, or Social Sciences.
• At least 5 years of experience in Experience Design or Service Design.
• At least 3 years of experience with a health plan.
• Experience with project and/or plan implementation, managing stakeholders with different priorities, and moving cross-functional teams toward shared execution goals.
• Strong analytical and problem-solving skills with attention to detail.
• Highly developed oral and written communication skills, including the ability to convey information clearly and concisely; strong presentation skills.
• Ability to excel in an ambiguous environment and adapt to new priorities.
• Ability to manage multiple priorities and flex between projects.
• Proven experience applying human-centered design methodologies to complex service challenges, including journey mapping, service blueprinting, and participatory research.
• Ability to document processes and analyses for reference and reuse.
• Advanced skills in Microsoft Office Suite, Visio, and SQL.

Responsibilities

• Lead end-to-end agile service design projects, including research planning and execution as needed, experience and service design, requirements and feature definition, and phase-one implementation.
• Design and evolve member experiences using research, analytics, and journey-based thinking.
• Facilitate cross-functional workshops with business, product, and IT teams to define end-to-end opportunities and vision.
• Use insights from member data, journey mapping, and stakeholder input to align on priorities and design direction.
• Create design deliverables such as service blueprints, storyboards, journey maps, experience maps, and feature development.
• Serve as operational owner for key programs, translating vision and strategy into deliverable features.
• Clarify requirements; identify potential abrasion; provide vendor guidance and management; document processes and operational workflows; and manage issues.
• Build executive-level engagement and communication to support decision-making and stakeholder alignment through leadership presentations, research synthesis, or program updates.
• Engage with stakeholders across SCAN, including Marketing, Pharmacy, Product, Member Services, and IT.
• Represent business and technical perspectives in design discussions and communicate the rationale for design decisions through storytelling and presentations.
• Champion SCAN’s mission and ways of working, maintain strong cross-departmental relationships, and encourage open dialogue, shared ownership, and continuous learning.
• Actively support achievement of SCAN’s Vision and Goals.
• Perform other duties as assigned.

Benefits

• Annual employee bonus program
• Robust wellness program
• Generous paid time off (PTO)
• Eleven paid holidays per year, plus one floating holiday and one birthday holiday
• 401(k) retirement savings plan with employer match and contribution
• Employee recognition program
• Tuition reimbursement
• Inclusive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager