Power Sports Team Lead - Full Time

Bass Pro Shops•Duluth, MN

2d•$19 - $22

About The Position

The Power Sports Team Lead assists the Marine Group Sales Manager with daily department direction, including merchandise presentation, inventory control, pricing, sales enhancement, team training, coaching, support, and customer service. The role also sells and provides customer service to Boat and ATV customers, helping them make informed purchasing decisions. The Team Lead supports sales and operational goals, provides leadership to department Outfitters and Sales Consultants, maintains product and promotional knowledge, and helps ensure an excellent shopping experience. The role works with the Service Department and management to support seamless deliveries, resolve customer and employee concerns, maintain accurate inventory and pricing, and coordinate special events. The position also supports supervisory activities, including interviewing, training, work assignment, performance evaluation, and problem resolution.

Requirements

High school diploma or equivalent.
Two to three years of supervisory experience; retail or sales experience is preferred.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, Outfitters, customers, and the public.
Ability to conduct meetings and present to small groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, inventory management systems, and dealer management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, Outfitters, and customers.

Nice To Haves

Supervisory experience in a retail or sales environment.

Responsibilities

Support a strong commitment to world-class customer service and a pleasant, productive shopping experience.
Engage customers entering the department in a friendly and timely manner.
Support the GSM in achieving sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily leadership, direction, and motivation to department Outfitters, including preparing task lists and following up.
Meet with prospective customers to assess boating or ATV needs and provide information for informed purchasing decisions.
Maintain current product knowledge using available resources, including brochures, the Internet, and training meetings.
Stay informed about advertised items, pricing structures, and promotions.
Ensure Sales Consultants remain current with and follow selling-skills training, direction, and Tracker Way Certification and annual recertification requirements.
Work cooperatively with the Service Department to ensure seamless customer deliveries.
Maintain confidentiality of sensitive and personal information.
Prepare the showroom each morning by ensuring signage meets presentation standards and products are clean, presentable, and sellable; maintain product cleanliness and integrity throughout the day.
Generate and manage leads and prospects in the CRM daily, enter new customers, and document follow-up activities and tasks before and after sales.
Assist Sales Consultants with dealership CRM training and application.
Resolve customer and Outfitter opportunities with the GSM and HR Manager.
Assist the GSM with special-event coordination, pricing and UPC integrity, assortment decisions, inventory accuracy, display and signage, advertised-item pricing, and online inventory integrity.
Assist the GSM with supervisory responsibilities, including interviewing, training, planning, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Meet and exceed individual monthly sales goals and contribute to department sales goals; assist Sales Consultants with the selling process to help meet individual and company goals.
Perform other duties as assigned.