Lead Power Sports Sales - Full Time

Bass Pro Shops•Short Pump, VA

9d•$18 - $21

About The Position

The Lead Power Sports Sales role assists the Marine Group Sales Manager with daily department direction, including merchandise presentation, inventory control, pricing, sales enhancements, sales team training and coaching, and customer service. The role also performs sales and customer-service activities to help boat and ATV customers make informed buying decisions. The position supports sales, gross-margin, inventory-shrinkage, and payroll goals; provides leadership to department Outfitters; and helps maintain product knowledge, showroom standards, promotions, and inventory accuracy. It also manages customer leads and follow-up in the dealership CRM, supports sales consultants in using the CRM and selling process, and works with the Service Department to ensure smooth customer deliveries. The Lead assists the GSM with special events and supervisory activities, including interviewing, training, work assignment, performance evaluation, complaint resolution, and maintaining a positive, harassment-free workplace. The position works under general supervision and established procedures, with occasional independent judgment and the opportunity to recommend improvements to work procedures, policies, and practices. Starting pay is $18.00–$20.75 per hour. Applications are accepted on an ongoing basis.

Requirements

High school diploma or equivalent.
Two to three years of supervisory experience; retail or sales experience preferred.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, Outfitters, customers, and the public.
Ability to conduct meetings and present to small groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, inventory management systems, and dealer management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, Outfitters, and customers.

Responsibilities

Support a strong commitment to world-class customer service and provide a pleasant, productive shopping experience.
Engage customers entering the department in a friendly and timely manner.
Support the GSM in achieving sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily leadership, direction, and motivation to department Outfitters, including preparing task lists and following up.
Meet with prospective customers to assess their boating or ATV needs and provide information for informed buying decisions.
Maintain current product knowledge using available resources, including product brochures, the Internet, and training meetings.
Stay aware of advertised items, pricing structures, and promotions.
Ensure Sales Consultants remain current on and follow selling-skills training, Tracker Way Certification, and yearly recertification.
Coordinate with the Service Department to ensure seamless customer deliveries.
Maintain confidentiality of sensitive and personal information.
Prepare the showroom each morning, ensuring signage and products meet presentation standards and remain clean, presentable, and sellable throughout the day.
Manage leads and prospects in the CRM, including entering new customers and documenting follow-up activities before and after sales.
Assist Sales Consultants with CRM training and application.
Resolve customer and Outfitter opportunities in coordination with the GSM and HR Manager.
Assist the GSM with special events, pricing and UPC integrity, assortments, inventory accuracy, displays, signage, advertised-item pricing, and online inventory integrity.
Assist the GSM with supervisory responsibilities, including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Meet and exceed individual monthly sales goals and support department Sales Consultants in meeting individual and company sales goals.
Perform other duties as assigned.