Power Manager NC - Field Technician

Franklin Energy•Salisbury, NC

23d

About The Position

This position installs, removes, modifies, inspects, and services Direct Load Control (DLC) devices for residential customers. The Field Technician performs work safely and courteously while following company standards, customer specifications, and quality requirements. The role also involves basic HVAC and electrical/electronic work, customer communication, inventory and facility upkeep, and maintenance of assigned fleet vehicles. Travel of up to 95% is required, with occasional weekend travel and participation in an after-hours on-call rotation.

Requirements

High school diploma or equivalent.
1–3 years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial or residential applications.
Mechanical and technical aptitude.
Basic construction knowledge.
Basic knowledge of building science or energy auditing.
Strong customer service and communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to handle varied work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Self-motivated and able to work independently with limited supervision.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver's license.
Willingness to travel up to 95%.

Nice To Haves

Experience installing technologies, performing manual labor, and using tools.
Background in building science and design, building envelope, weatherization or related fields, building maintenance, home inspection, HVAC, lighting, controls, or renewable energy.

Responsibilities

Install, inspect, modify, remove, and service DLC devices as directed.
Use basic HVAC knowledge and apply electrical/electronic and mechanical principles in the work.
Navigate and understand basic air-conditioning system components.
Maintain a professional appearance and represent the organization and client appropriately.
Meet customer specifications and company quality standards.
Complete special projects as assigned.
Collaborate in a team environment to improve operations.
Travel to job sites, including occasional weekend travel, as needed to meet customer needs.
Participate in the on-call rotation for after-hours service calls.
Conduct inventory counts and submit inventory reports as requested.
Help keep warehouse locations and fleet parking areas clean and organized, including proper product storage and recycling where applicable.
Ensure assigned fleet vehicles contain required safety products and remain clean and orderly.
Conduct routine vehicle safety inspections and submit inspection and maintenance reports when requested.
Identify and resolve project application issues with customers and trade allies.
Enter information into tracking systems and databases.