Power Manager IN - Field Technician

Franklin Energy•Carmel, IN

About The Position

This position installs, removes, modifies, inspects, and services Direct Load Control (DLC) devices for residential customers. The Field Technician performs work safely and courteously, follows company standards, meets customer specifications and quality standards, and contributes to a collaborative team environment. The role involves basic HVAC and air-conditioning systems, electrical and electronic work, mechanical principles, tools, and technical troubleshooting. It also includes customer service, inventory reporting, warehouse and fleet-area organization, and maintaining assigned fleet vehicles and safety equipment. Travel may be required for customer needs, and the position participates in an after-hours on-call rotation.

Requirements

High school diploma or equivalent.
1–3 years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial or residential applications.
Mechanical and technical aptitude.
Basic construction knowledge.
Basic knowledge of building science or energy auditing.
Strong customer service and communication skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to handle varied work in a fast-paced environment; be detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for entering information into tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Self-motivated and able to work independently with limited supervision.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 95%.

Nice To Haves

Experience installing technologies, performing manual labor, and using tools.
Background in building science and design, building envelope, weatherization or related fields, building maintenance, home inspection, HVAC, lighting, controls, or renewable energy.

Responsibilities

Install, inspect, modify, remove, and service DLC devices as directed.
Apply basic HVAC technical aptitude and understanding, including knowledge of air-conditioning system components.
Perform work involving electrical and electronic equipment and mechanical theories and principles.
Maintain a professional appearance and ensure customer specifications and company quality standards are met.
Complete special projects as assigned and collaborate with the team to improve operations.
Travel occasionally on weekends to job sites when needed to accommodate customer needs.
Participate in the after-hours on-call rotation for service calls.
Conduct inventory counts and submit inventory reports when requested by management.
Help keep warehouse locations and fleet vehicle parking areas clean and organized, including proper product storage and recycling where applicable.
Ensure assigned fleet vehicles contain required safety products and remain clean and orderly.
Perform routine vehicle safety inspections and submit inspection and maintenance reports when requested.