Power Manager NC - Field Technician
About The Position
Franklin Energy is hiring a Field Technician to perform installation, removal, modification, inspection, and service of Direct Load Control (DLC) devices for residential customers. The role requires safe, courteous, and helpful conduct and compliance with company standards. The technician uses basic HVAC, electrical/electronic, and mechanical knowledge to work with DLC devices and air conditioning systems, while meeting customer specifications and company quality standards. The position also involves customer service, documentation, inventory and warehouse organization, and care and inspection of assigned fleet vehicles. The technician collaborates with a team, may travel to job sites on weekends when needed, and participates in an after-hours on-call rotation. Travel of up to 95% is required.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial or residential applications.
- Mechanical and technical aptitude.
- Basic construction knowledge.
- Basic knowledge of building science or energy auditing.
- Strong customer service and communication skills.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to handle a wide variety of work in a fast-paced environment.
- Detail-oriented, organized, self-starting, and able to prioritize workload.
- Ability to identify and resolve project application issues with customers and trade allies.
- Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
- Strong data-entry skills for tracking systems and databases.
- Ability to communicate effectively in writing and verbally with customers, clients, and employees.
- Ability to analyze and interpret data and solve practical problems.
- Knowledge of mathematical concepts such as fractions, percentages, and ratios.
- Self-motivated and able to work independently with limited supervision.
- Commitment to diversity and inclusion.
- Reliable transportation.
- Valid driver’s license.
- Willingness to travel up to 95%.
Nice To Haves
- Experience installing technologies, performing manual labor, and using tools.
- Background in building science and design, building envelope, weatherization or related fields, building maintenance, home inspection, HVAC, lighting, controls, or renewable energy.
Responsibilities
- Install, inspect, modify, remove, and service Direct Load Control devices as directed.
- Apply basic HVAC technical aptitude and understanding, including knowledge of air conditioning system components.
- Perform work involving electrical/electronic usage and mechanical theories and principles.
- Maintain a professional appearance while representing the company and its client.
- Meet customer specifications and company quality standards.
- Complete special projects as assigned.
- Collaborate in a team environment and contribute to continuous operational improvement.
- Travel to job sites on occasional weekends when needed to accommodate customer needs.
- Participate in the after-hours on-call rotation for service calls.
- Conduct inventory counts and submit inventory reports as requested.
- Help keep warehouse locations and fleet vehicle parking areas clean and organized, including proper product storage and recycling where applicable.
- Ensure assigned fleet vehicles contain required safety products and are kept clean and orderly.
- Conduct routine vehicle safety inspections and submit inspection and maintenance reports upon request.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Paid time off
- Paid holidays
- Other company-sponsored benefits and programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
