Power Generator Technician

GenServe • Austin, TX

5d • Onsite

About The Position

GenServe is seeking an experienced Power Generator Technician for its field service team. The role involves advanced diagnosis, repair, testing, and maintenance of commercial and industrial generators—including diesel, natural gas, and propane systems—and complex automatic transfer switches (ATS) and controls. Technicians work independently in the field, lead service projects, and provide support to less-experienced technicians. The position includes customer-site travel, emergency response duties, and a rotating on-call schedule that includes evenings, weekends, and holidays.

The technician coordinates with project managers, clients, vendors, and dispatch; schedules multi-day service jobs; and manages rental equipment for complex repairs. GenServe offers continued OEM training and leadership development, with possible advancement into positions such as Gen Tech 4, Service Manager, Sales Representative, Service Writer, or System Integrations, depending on performance, qualifications, and career goals.

Requirements

• High school diploma or GED required.
• Minimum of 5 years of direct experience in generator service and repair or a related field.
• Strong knowledge of major generator brands, including Cummins, Kohler, Generac, CAT, and MTU.
• Proficiency with diagnostic tools, multimeters, software interfaces, and load banks.
• Valid driver’s license with a clean driving record.
• Strong knowledge of NFPA 110, NFPA 70E, and OSHA standards.
• Ability to lift 50+ lbs and work in field and outdoor conditions.
• Ability to travel to customer sites and work in varying field conditions.
• Expert-level troubleshooting and repair skills for mechanical and electrical systems.
• Strong leadership and mentoring abilities.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple service calls or projects.
• High level of safety awareness and attention to detail.
• Strong organizational and documentation skills.
• EGSA Certification (Apprentice).

Nice To Haves

• Trade school education or technical certification.
• Proficiency with OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO.
• Familiarity with remote monitoring systems and network communications.

Responsibilities

• Perform advanced diagnostics and repairs on commercial and industrial generators and associated systems.
• Troubleshoot and service complex electrical issues, engine performance problems, and control system faults.
• Conduct full system testing, including load bank testing, frequency and voltage checks, and ATS operation validation.
• Interpret and apply wiring diagrams, schematics, and technical manuals.
• Lead or support large-scale emergency service response efforts.
• Maintain complete and accurate service records, parts usage records, and technical reports.
• Provide support and guidance to Gen Tech 1 and Gen Tech 2 technicians.
• Coordinate with project managers, clients, and vendors to complete work successfully.
• Promote and enforce GenServe safety practices and protocols at job sites.
• Participate in on-call rotation and emergency response duties, resolving equipment issues on-site.
• Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs.
• Respond to emergency service requests during a rotating schedule that includes evenings, weekends, and holidays.
• Perform all duties and responsibilities of a Gen Tech 2.

Benefits

• Competitive compensation and benefits.
• Consistent year-round work.
• Paid OEM and technical training programs.
• Company vehicle provided with fuel card; take-home support is also mentioned.
• Supportive leadership and long-term career growth opportunities.
• Supportive, team-oriented work culture.
• Technician Appreciation Days.
• Continued OEM training and leadership development programs are available for high performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED