Power Generator Technician

GenServe•Rochester, NY

5d•Onsite

About The Position

GenServe is seeking an experienced Power Generator Technician to join its field service team. The role involves advanced diagnosis, repair, and maintenance of commercial and industrial generator systems powered by diesel, natural gas, and propane, as well as automatic transfer switches (ATS) and control systems. Technicians are expected to work independently in the field, lead service projects, and provide support to Gen Tech 1 and Gen Tech 2 employees. The position serves customers in the greater Rochester, New York area and includes travel to customer sites, field and outdoor work, and participation in an on-call rotation for emergency service. The technician coordinates with dispatch, project managers, clients, and vendors, and may schedule multi-day jobs and manage rental equipment for complex repairs. GenServe offers year-round work, a company vehicle with a fuel card, paid OEM and technical training, and opportunities for career advancement and leadership development. Advancement may include Gen Tech 4, Service Manager, Sales Representative, Service Writer, or System Integrations roles, depending on performance, qualifications, and career goals.

Requirements

High school diploma or GED.
At least 5 years of direct experience in generator service and repair or a related field.
Strong knowledge of major generator brands, including Cummins, Kohler, Generac, CAT, and MTU.
Proficiency with diagnostic tools, multimeters, software interfaces, and load banks.
Valid driver’s license with a clean driving record.
Strong knowledge of NFPA 110, NFPA 70E, and OSHA standards.
Physical ability to lift 50 pounds or more and work in field and outdoor conditions.
Ability to travel to customer sites and work in varying field conditions.
Expert-level troubleshooting and repair skills for mechanical and electrical systems.
Strong leadership and mentoring abilities.
Excellent communication and customer service skills.
Ability to work independently and manage multiple service calls or projects.
Strong safety awareness, attention to detail, organization, and documentation skills.
EGSA Certification (Apprentice).
Must live and work within the greater Rochester, New York area.

Nice To Haves

Trade school education or technical certification.
Proficiency with OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO.
Familiarity with remote monitoring systems and network communications.

Responsibilities

Perform advanced diagnostics and repairs on commercial and industrial generators and associated systems.
Troubleshoot and service complex electrical issues, engine performance problems, and control-system faults.
Conduct full-system testing, including load-bank testing, frequency and voltage checks, and ATS-operation validation.
Interpret and apply wiring diagrams, schematics, and technical manuals.
Lead or support large-scale emergency service response efforts.
Maintain complete and accurate service records, parts usage records, and technical reports.
Provide support and guidance to Gen Tech 1 and Gen Tech 2 employees.
Coordinate with project managers, clients, and vendors to ensure successful completion of work.
Promote and enforce GenServe safety practices and protocols at job sites.
Participate in on-call and emergency response duties, including evenings, weekends, and holidays, and resolve equipment issues on-site.
Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs.
Perform all duties and responsibilities of a Gen Tech 2.