Post Supervisor

General Security Services Corporation • Marquette, MI

3d

About The Position

The Post Supervisor oversees Security Officers and other company personnel assigned to one or two posts at client sites. Reporting to the Operations Manager, the supervisor models professionalism, a learning mindset, personal effectiveness, strategic thinking, and GSSC’s core values. The role ensures that security services meet GSSC’s quality standards, post orders are followed, scheduled rounds are completed, and required reports and records are maintained.

The supervisor coordinates staffing, schedules, training, service documentation, and operational reporting; supports client and operational development; and oversees employee performance, workplace issues, and compliance with applicable regulations. The position also involves maintaining equipment inventories, assisting with payroll and billing information, conducting internal investigations, and partnering with management on personnel matters. The schedule is Monday through Thursday, 8:30 p.m. to 6:30 a.m., for 40 hours per week.

Requirements

• High school diploma or equivalent.
• One year of supervisory experience.
• Pass a Motor Vehicle Record Check and maintain an appropriate driving record.
• Read, write, and speak English.
• Be a U.S. citizen or an alien lawfully authorized to work in the United States.
• Pass state and federal background checks and a drug screen.
• Successfully complete GSSC Basic Training.
• Meet and maintain applicable state, county, and municipal licensing requirements.
• Strong verbal and written communication, administrative, customer service, and organizational skills.
• Proficiency in Microsoft Office applications, including SharePoint, Word, Excel, Outlook, Teams, and PowerPoint.
• Ability to manage and supervise staff, including creating schedules, providing training, and conducting disciplinary action when necessary.
• Ability to demonstrate leadership, personnel-management skills, critical thinking, and a professional, motivational, and enthusiastic management style.
• Schedule flexibility.
• Positive, supportive, and collaborative mindset.
• Willingness to coach and mentor personnel.

Nice To Haves

• Three years of supervisory and related security experience.
• Military veteran, law enforcement, corrections, or security-related background preferred.

Responsibilities

• Ensure effective and consistent delivery of security services and achievement of mission goals.
• Identify and coordinate Security Officer staffing needs.
• Carry out assigned supervisory duties, including interviewing, orienting and training employees; planning, assigning and directing work; coaching and appraising performance; recognizing and disciplining employees; resolving complaints and problems; and making hiring and termination recommendations.
• Maintain open lines of communication with Security Personnel.
• Coordinate and maintain operational schedules for personnel and services.
• Develop and ensure implementation of officer duties and responsibilities.
• Assist Security and District Management with developing new clients and operations, coordinating new services, and creating quality-assurance measures.
• Assist with accurate and timely payroll data, billing data, and reports.
• Maintain operational reports, files, and documentation, and ensure required service documentation is completed and distributed.
• Analyze security operations and effectiveness on an ongoing, organized basis.
• Oversee operational files, reports, and documentation.
• Ensure effective field training for new personnel and continued education in coordination with Management.
• Identify and resolve employee conflicts and address personnel issues.
• Ensure performance evaluations are completed fairly and on time.
• Conduct internal investigations of employee misconduct and forward resulting reports.
• Partner with District Management in the termination process.
• Maintain equipment inventories and serviceability.
• Maintain compliance with state and federal regulatory requirements governing security operations.
• Participate in strategic planning for local Patrol Operations with Patrol and District Management.
• Ensure personnel comply with GSSC policies, procedures, and practices and operations comply with federal regulations and state statutes.
• Coach and mentor personnel.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Competitive compensation and paid time off
• Progressive pay increases
• Promotional and advancement opportunities
• Employee referral and retention bonus program
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED