Supervisor Post Foreclosure

Newrez • Houston, TX

6d • Onsite

About The Position

The Supervisor Post Foreclosure oversees a team of Post Foreclosure Specialists and administrators, ensuring that the team works efficiently and meets process, procedure, timeline, and performance expectations. The role is responsible for team training and personnel management, maintaining current policies and procedures, identifying process improvements, and using reports and departmental data to manage performance and report on team activities. The supervisor is a point of contact for other departments and attorney firms on escalated matters, assists with attorney billing and invoice approvals, and makes business decisions that balance expected recovery with liability risk. The position is not remote and requires on-site work for essential duties and other work where in-person presence supports oversight, training, collaboration, and productivity. Employees must have a smartphone that meets Company security standards and can run apps such as Microsoft Authenticator.

Requirements

• Bachelor’s degree, paralegal certificate, or equivalent work experience.
• At least 6 years of foreclosure or mortgage servicing-related experience.
• Strong analytical, organizational, communication, computer, and research skills.
• Attention to detail.
• Ability to multitask effectively and be goal-oriented.
• Ability to work as part of a team or independently with minimal supervision.
• Must work on-site; this is not a remote role.
• Must have a smartphone that meets Company security standards and can install apps such as Microsoft Authenticator.

Nice To Haves

• 1–2 years of management experience.
• Title and real estate experience.

Responsibilities

• Supervise Post Foreclosure Specialists and/or Administrators.
• Develop and maintain up-to-date policies and procedures.
• Identify process-improvement opportunities and help implement new processes.
• Train new hires on systems of record, investor guidelines, and industry standards.
• Train the team on newly implemented processes.
• Use reporting to manage the team and adjust reporting as necessary to ensure adherence to timelines.
• Manage personnel matters, including coaching and annual reviews.
• Serve as the Post Foreclosure point of contact for other company departments and attorney firms on escalated issues.
• Track and analyze departmental data and report on team activities.
• Assist with attorney billing and invoice approval.
• Accept special tasks and take responsibility for achieving their objectives.
• Make business decisions based on the likelihood of recovery versus liability risks.
• Perform related duties assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee emergency and disaster fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager