Post Supervisor

General Security Services Corporation • Marquette, MI

4d • $18 - $19

About The Position

The Post Supervisor reports to the Operations Manager and supervises Security Officers and other company personnel assigned to one or two client-site posts. The role models professionalism, continuous learning, effective conduct, strategic thinking, personal effectiveness, and GSSC’s Core Values while fostering a culture that respects all people. The Post Supervisor ensures high-quality security services, adherence to post orders, completion of established rounds, and accurate reporting.

The position coordinates staffing, schedules, officer duties, training, performance management, employee relations, investigations, and operational documentation. It also supports management with new client operations, quality assurance, payroll and billing data, equipment inventories, regulatory compliance, and strategic planning for local patrol operations. The employee is expected to maintain a positive, collaborative and supportive approach, coach and mentor personnel, and ensure compliance with company policies and applicable laws.

Requirements

• High school diploma or equivalent.
• One year of supervisory experience.
• Pass a Motor Vehicle Record Check and maintain an appropriate driving record.
• Ability to read, write, and speak English.
• Be a U.S. citizen or an alien lawfully authorized to work in the United States.
• Pass state and federal background checks and a drug screen.
• Successfully complete GSSC Basic Training.
• Meet and maintain applicable state, county, and municipal licensing requirements.
• Excellent verbal and written communication, administrative, customer service, and organizational skills.
• Proficiency with Microsoft Office, including SharePoint, Word, Excel, Outlook, Teams, and PowerPoint.
• Ability to manage and supervise staff effectively, including creating schedules, providing training, and taking disciplinary action when necessary.
• Ability to demonstrate exceptional leadership and personnel management, critical thinking, and a professional, motivational, and enthusiastic management style.
• Schedule flexibility.
• Positive, supportive, and collaborative mindset.
• Willingness to coach and mentor personnel.
• Ability to meet the physical, mental, and environmental requirements described, with or without reasonable accommodation, including safely operating a motor vehicle for extended periods.

Nice To Haves

• Three years of supervisory and related security experience.
• Military veteran, law enforcement, corrections, or security-related background preferred.

Responsibilities

• Ensure effective and consistent delivery of security services and achievement of mission goals.
• Identify and coordinate Security Officer staffing needs.
• Perform assigned supervisory duties, which may include interviewing, orienting and training employees; planning, assigning and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
• Maintain open lines of communication with Security Personnel.
• Coordinate and maintain personnel and service schedules.
• Develop and ensure implementation of officer duties and responsibilities.
• Assist Security and District Management with developing new security clients and operations, coordinating new services, and developing quality assurance measures.
• Assist with payroll data, billing data, and reports accurately and on time.
• Maintain operational reports, files, and documentation, and ensure required service documentation is completed and disseminated.
• Analyze security operations and effectiveness on an ongoing, organized basis.
• Ensure effective field training for new personnel and continued education in coordination with Management.
• Identify and resolve employee conflicts and respond to personnel issues, determining an appropriate course of action.
• Ensure performance evaluations are completed fairly and on time.
• Conduct internal investigations of employee misconduct and forward subsequent reports.
• Partner with District Management in the termination process.
• Maintain equipment inventories and ensure equipment is serviceable.
• Maintain ongoing compliance with state and federal regulatory requirements governing security operations.
• Participate in strategic planning for local Patrol Operations with Patrol and District Management.
• Ensure personnel comply with GSSC policies, procedures, and practices, and that operations comply with federal regulations and state statutes.
• Coach and mentor personnel and live the company Core Values.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Competitive compensation and PTO.
• Progressive pay increases.
• Promotional and advancement opportunities.
• Employee referral and retention bonus program.
• Employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED