Post-Sale Title Curator, Default Services - REO

ServiceLink

21h•Onsite

About The Position

ServiceLink, a top provider in the mortgage services industry, is seeking an ambitious and motivated individual for a rewarding career as a Post-Sale Title Curator in Default Services - REO. This role is ideal for someone with experience in the real estate or vendor management industry, strong Microsoft Word skills, and exceptional customer service abilities. Applicants must be currently authorized to work in the United States on a full-time basis and not require future sponsorship.

Requirements

High School diploma or equivalent required.
Practical work experience within real estate industry and/or a vendor management service company
Working knowledge of real estate titles, deed preparation and curative process
Proven customer skills
Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

Nice To Haves

Work experience in the real estate or vendor management industry
Experience using Microsoft Word
Exceptional customer service skills
Working knowledge of real estate titles, deed preparations and closing.
Exceptional organization skills
High energy and a positive attitude.
Microsoft Excel skills including VLOOKUPs and creating and working with reports

Responsibilities

Review daily reports to ensure completion of assigned duties
Provide external reports per client expectations
Follow referral process per client expectations
Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA
Follow payment process per client expectations including having correct billing codes
Follow escalation process internally and externally to provide customer service
Address inquiries from client or internal staff professionally and in a timely manner
Maintain open communication with management and clients
Resolve rejected curative issues
Attend and participate in team meetings
All other duties as assigned