About The Position

ServiceLink, a top provider in the mortgage services industry, is seeking an ambitious and motivated individual for a rewarding career as a Post-Sale Title Curator in Default Services - REO. This role is ideal for someone with experience in the real estate or vendor management industry, strong Microsoft Word skills, and exceptional customer service abilities. Applicants must be currently authorized to work in the United States on a full-time basis and not require future sponsorship.

Requirements

  • High School diploma or equivalent required.
  • Practical work experience within real estate industry and/or a vendor management service company
  • Working knowledge of real estate titles, deed preparation and curative process
  • Proven customer skills
  • Must be able to use and have advanced computer skills and be proficient in the Microsoft software products

Nice To Haves

  • Work experience in the real estate or vendor management industry
  • Experience using Microsoft Word
  • Exceptional customer service skills
  • Working knowledge of real estate titles, deed preparations and closing.
  • Exceptional organization skills
  • High energy and a positive attitude.
  • Microsoft Excel skills including VLOOKUPs and creating and working with reports

Responsibilities

  • Review daily reports to ensure completion of assigned duties
  • Provide external reports per client expectations
  • Follow referral process per client expectations
  • Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA
  • Follow payment process per client expectations including having correct billing codes
  • Follow escalation process internally and externally to provide customer service
  • Address inquiries from client or internal staff professionally and in a timely manner
  • Maintain open communication with management and clients
  • Resolve rejected curative issues
  • Attend and participate in team meetings
  • All other duties as assigned
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