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JBT Marel•Des Moines, IA

17h•Hybrid

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. You will report to the Manager, Software Service The Opportunity JBT Marel is looking for a Spare Parts Specialist (SPS) who is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include, managing spare parts requests and inquiries, such as quotations, return requests, delivery dates and status. The SPS works closely with Customer Support Coordinator, Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.

Requirements

Good communication skills and ability to work in a multi-discipline team environment
A service minded self-starting individual, who can manage time effectively and achieve agreed goals.
Ability to execute agreed tasks and deadlines against performance criteria (KPI)
Driven by continuous improvements to meet goals of customer experience, efficiency and growth
Computer/ERP literate
Knowledge of principles and processes for providing customer and personal services
good insight into global supply chain processes
Result orientation, ability to follow through and respect deadlines
Appreciation of commercial service and business development
Working to tight deadlines.
Good English skills, both written and verbal
Experience with and comfort working in a multi-cultural, multi-discipline organization
College education or relevant work experience.
Knowledge of Spare Part processes and warehousing ideally worked in a Sales or Service environment.
Experience of using a corporate ERP system ideally within sales and warehouse modules.

Nice To Haves

General education in business administration is nice to have.
Communication, customer relations, logistics or similar training preferred

Responsibilities

The SPS is a key point of contact for the internal supply chain organization, in all matters related to spare parts quotations, orders and delivery and communicates in timely manner, about confirmed dates, delays or other issues that may compromise service levels or customer expectations.
SPS is responsible for preparing spare parts packages for planned maintenance jobs in expected time scales, which includes communication with field service planning teams, supply chain for on time purchasing and delivery and expected demand to enable accurate forecasting and demand planning.
SPS escalate spare parts questions to technical support when required, follow up and ensure swift handling.
Receive and process spare parts requests, quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
Follow all parts requests through to their completion
Prepare and follow up on spare parts quotations
Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
Escalate and resolve compromised service levels or customer expectations related to spare parts issues
Provide information as required for spare parts forecasting and demand planning
Plan and prepare spare parts packages for planned maintenance activities
Be empathetic and work as an advocate for customers
Ensure customers' needs are met quickly and efficiently
Communicate regularly with other individuals/departments within the organization
Other duties assigned due to the need of the business