Default Services Team Manager

Stellantis Financial Services • Atlanta, GA

1d

About The Position

The Default Services Team Manager is responsible for leading a high-performing team and vendor partners, ensuring compliance, efficiency, and excellent customer service. This role focuses on auditing, training, and process improvements to drive results in a fast-paced, regulated environment. Success requires strong leadership, collaboration, and the ability to align team goals with company objectives.

Requirements

• Minimum 3 years experience in Auto Repossession, Collections, Loss Mitigation or Default Service.
• Minimum 2 years experience leading or supervising a team.
• High School diploma and/or GED.
• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills with the ability to apply common sense understanding to carry out detailed written or oral instructions.
• Proficient in Microsoft Excel and Microsoft Word; ability to navigate and utilize software tools to support reporting and documentation needs.
• Knowledge of and adherence to the Fair Debt Collection Practices Act (FDCPA), as well as applicable local, state, and federal collection laws.
• Demonstrated ability to supervise employees in accordance with company policies and applicable laws.
• Experience in interviewing, hiring, training, assigning work, evaluating performance, and addressing employee concerns.
• Strong leadership ability to manage day-to-day operations to guide and oversee team activities.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA.

Nice To Haves

• Experience with Recovery Database Network (RDN) and vendor management.
• Bachelors degree or equivalent four-year college degree in General Studies or a related field.

Responsibilities

• Collaborate with senior leaders and cross-functional teams to align goals, streamline operations, and drive automation.
• Maintain compliance with federal and state regulations, support audit responses, and drive operational excellence.
• Lead the development and execution of workflows, reporting tools, and performance tracking systems.
• Facilitate team meetings to establish and monitor departmental goals while overseeing team performance, vendor compliance, and service level agreements.
• Provide training and guidance for new hires and assist staff with escalated issues and daily task distribution.
• Serve as a key contact for resolving escalated matters across Default Services, Repossession, and other departments.
• Oversee account assignments for reinstatements, voluntary surrenders, invoicing, and other specialized functions.
• Ensure adherence to federal and state regulations, including Right to Cure (RTC) and Servicemembers Civil Relief Act (SSCRA).
• Perform additional duties as needed to support departmental and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED