Default and Specialized Services Auditor

Stellantis Financial Services • Atlanta, GA

1d

About The Position

The Default and Specialized Services Auditor is responsible for ensuring the accuracy, integrity, and regulatory compliance of Default Services operations through comprehensive audit and quality control practices. This role involves conducting daily audits of loan documentation and recorded phone calls, assessing the performance of Quality Control Auditors, and delivering constructive feedback to enhance operational effectiveness. The Auditor will identify trends and training opportunities, support responses to external audits, and contribute to vendor oversight by developing and maintaining performance scorecards. This position plays a critical role in safeguarding compliance with internal policies and industry regulations, while promoting continuous improvement across Default Services functions. Essential Duties and Responsibilities : Oversee daily default workflows to ensure timely, accurate, and compliant processing. Manage the generation and exception reporting of Right to Cure (RTC), Application of Proceeds (AOP), and Notice of Intent (NOI) letters. Monitor agent productivity and queue management to optimize performance and service levels. Investigate and resolve escalated issues related to repossession, claims, and title discrepancies. Collaborate effectively with internal departments such as Collections and Customer Service, as well as external partners (e.g., Allied Solutions). Ensure proper documentation and system coding for accounts in bankruptcy and default status. Support internal and external audits by providing accurate reporting and documentation to ensure regulatory and operational compliance. Perform other duties as assigned to support departmental and organizational objectives. Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Minimum of 3 years of relevant experience in auto finance or a related field.
• Strong understanding of industry regulations, compliance standards, and operational best practices.
• Exceptional attention to detail and advanced analytical skills.
• Effective verbal and written communication skills, with the ability to collaborate across teams and with external partners.
• Proven ability to work independently while contributing to a team-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with data reporting and analysis tools such as SQL, Tableau, R, Python, or SAS.
• High School Diploma / GED
• Overtime required required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX

Nice To Haves

• Bachelors Degree is preferred

Responsibilities

• Oversee daily default workflows to ensure timely, accurate, and compliant processing.
• Manage the generation and exception reporting of Right to Cure (RTC), Application of Proceeds (AOP), and Notice of Intent (NOI) letters.
• Monitor agent productivity and queue management to optimize performance and service levels.
• Investigate and resolve escalated issues related to repossession, claims, and title discrepancies.
• Collaborate effectively with internal departments such as Collections and Customer Service, as well as external partners (e.g., Allied Solutions).
• Ensure proper documentation and system coding for accounts in bankruptcy and default status.
• Support internal and external audits by providing accurate reporting and documentation to ensure regulatory and operational compliance.
• Perform other duties as assigned to support departmental and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED