Default Services Team Manager

Stellantis Financial Services • Atlanta, GA

22h

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The Default Services Team Manager is responsible for leading a high-performing team and vendor partners, ensuring compliance, efficiency, and excellent customer service. This role focuses on auditing, training, and process improvements to drive results in a fast-paced, regulated environment. Success requires strong leadership, collaboration, and the ability to align team goals with company objectives.

Requirements

• Minimum 3 years experience in Auto Repossession, Collections, Loss Mitigation or Default Service.
• Minimum 2 years experience leading or supervising a team.
• High School diploma and/or GED.
• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills with the ability to apply common sense understanding to carry out detailed written or oral instructions.
• Proficient in Microsoft Excel and Microsoft Word; ability to navigate and utilize software tools to support reporting and documentation needs.
• Knowledge of and adherence to the Fair Debt Collection Practices Act (FDCPA), as well as applicable local, state, and federal collection laws.
• Demonstrated ability to supervise employees in accordance with company policies and applicable laws.
• Experience in interviewing, hiring, training, assigning work, evaluating performance, and addressing employee concerns.
• Strong leadership ability to manage day-to-day operations to guide and oversee team activities.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA.
• An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• Experience with Recovery Database Network (RDN) and vendor management.
• Bachelors degree or equivalent four-year college degree in General Studies or a related field.

Responsibilities

• Collaborate with senior leaders and cross-functional teams to align goals, streamline operations, and drive automation.
• Maintain compliance with federal and state regulations, support audit responses, and drive operational excellence.
• Lead the development and execution of workflows, reporting tools, and performance tracking systems.
• Facilitate team meetings to establish and monitor departmental goals while overseeing team performance, vendor compliance, and service level agreements.
• Provide training and guidance for new hires and assist staff with escalated issues and daily task distribution.
• Serve as a key contact for resolving escalated matters across Default Services, Repossession, and other departments.
• Oversee account assignments for reinstatements, voluntary surrenders, invoicing, and other specialized functions.
• Ensure adherence to federal and state regulations, including Right to Cure (RTC) and Servicemembers Civil Relief Act (SSCRA).
• Perform additional duties as needed to support departmental and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED