VP, Default Servicing Manager

Western Alliance Bank•Westlake Village, CA

About The Position

As a Servicing Supervisor you'll be responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and operational metrics to measure performance. Additionally, you'll analyze issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations. Develop partnerships and collaborate with other business and functional areas. Execute in a fast paced, high demand, environment while balancing multiple priorities. Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Senior Servicing manager. Provide feedback and present ideas for improving or implementing processes and tools within the Loan Servicing functional area. Support performance of less experienced Loan Servicing staff and overall effectiveness of team. Perform administrative, transactional, operational, or customer support tasks. Resolve complex customer, client and vendor problems and inquiries. Provide subject matter expertise and interpretation of procedures to less experienced staff. Interact with immediate Loan Servicing team, functional area, and internal peers throughout the company, on loan related servicing activities, as well as internal or external customers. Facilitate team meetings and provide guidance and training to less experienced staff members. Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Requirements

7+ years of related experience
High school diploma required; Bachelor's degree in related field preferred
Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced financial reconciliation and mortgage industry experience required
Advanced experience with Microsoft Excel and Word
Advanced speaking and writing communication skills

Responsibilities

Processing servicing related tasks
Identifying problems
Improving service levels and operational metrics to measure performance
Analyze issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement
Develop innovative plans within Loan Servicing functional area to improve business operations
Develop partnerships and collaborate with other business and functional areas
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Senior Servicing manager
Provide feedback and present ideas for improving or implementing processes and tools within the Loan Servicing functional area
Support performance of less experienced Loan Servicing staff and overall effectiveness of team
Perform administrative, transactional, operational, or customer support tasks
Resolve complex customer, client and vendor problems and inquiries
Provide subject matter expertise and interpretation of procedures to less experienced staff
Interact with immediate Loan Servicing team, functional area, and internal peers throughout the company, on loan related servicing activities, as well as internal or external customers
Facilitate team meetings and provide guidance and training to less experienced staff members
Lead and develop a team; responsible for hiring, coaching, performance management, training and development