Default Specialist (Mortgage Servicing)
About The Position
SUMMARY: Extensive administrative work involved in the Foreclosure and Loss Mitigation operations of the Servicing Department. Required knowledge and abilities in the coordination of various functions of foreclosure and loss mitigation including but not limited to loan modifications, repayment plans, forbearances, property inspections, judicial and non-judicial foreclosure, Bankruptcy and investor guidelines. ESSENTIAL RESPONSIBILITIES & DUTIES: Entry Level Know and understand investor/insurer guidelines specifically FHA, FNMA, GNMA, FHLMC, VA, FHLB, USDA. Loss Mitigation Review and implement according to investor, client, insurer guidelines loan modification terms, forbearances and repayment terms, short sales, and deeds in lieu Submit loss mitigation requests to investor/client/MI for approval as required Approve or decline files as directed in accordance with departmental guidelines as set forth by investor/client/insurer guidelines. Monitor status of repayment plans, forbearance plans, and trial period plans; update servicing and investor system of record with payment information. Respond and return voicemails, escalations and all other requests within 24 hours from receipt Contact borrowers and real estate agents to provide status of loss mitigation files. Senior – Level II Must be able to perform all responsibilities and functions listed for Level I with a high degree of efficiency and independence. Responsible for the training of Loss Mitigation Specialists Coordinate the activities of outsourced partners and vendors to achieve loss mitigation goals. Serve as a resource for other Loss Mitigation Specialists regarding Loss Mitigation operations, policies or procedures. Meet with delinquent borrowers and determine appropriate resolution Execute account resolution according to investor and MI specifications Process delinquency reporting to investors, mortgage insurers, and internal authorities Manage credit bureau reporting and corrections Attend seminars about loss mitigation or the mortgage industry to assist in personal growth within the industry and with the company. Process delinquency reporting to investors, mortgage insurers, and internal authorities. Manage credit bureau reporting and corrections.
Requirements
- Thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, agency, and Credit Union requirements.
- Familiarity with AllRegs.
- Familiarity with Sagent mortgage servicing software
- Basic MS Office skills.
- Proficiency in using and learning mortgage loan software.
- Reporting, letter preparation, group presentation and other related communications skills.
- Ability to attend meetings or perform other assignments at locations outside the office, if necessary.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Education: High School Diploma. 2–4-year degree in business or a related field preferred.
- Experience: 1-3 years in residential foreclosure and loss mitigation; 3-5 years for Sr level and must have knowledge of FHA/GNMA foreclosure process.
- Licenses/Certifications: None
Nice To Haves
- Experience with FNMA SMDU and FHLMC Workout Prospector
- Experience with VALERI, FHA Connection, PACER, and HomeTracker plus experience with Sagent mortgage servicing software
Responsibilities
- Know and understand investor/insurer guidelines specifically FHA, FNMA, GNMA, FHLMC, VA, FHLB, USDA.
- Review and implement according to investor, client, insurer guidelines loan modification terms, forbearances and repayment terms, short sales, and deeds in lieu
- Submit loss mitigation requests to investor/client/MI for approval as required
- Approve or decline files as directed in accordance with departmental guidelines as set forth by investor/client/insurer guidelines.
- Monitor status of repayment plans, forbearance plans, and trial period plans; update servicing and investor system of record with payment information.
- Respond and return voicemails, escalations and all other requests within 24 hours from receipt
- Contact borrowers and real estate agents to provide status of loss mitigation files.
- Must be able to perform all responsibilities and functions listed for Level I with a high degree of efficiency and independence.
- Responsible for the training of Loss Mitigation Specialists
- Coordinate the activities of outsourced partners and vendors to achieve loss mitigation goals.
- Serve as a resource for other Loss Mitigation Specialists regarding Loss Mitigation operations, policies or procedures.
- Meet with delinquent borrowers and determine appropriate resolution
- Execute account resolution according to investor and MI specifications
- Process delinquency reporting to investors, mortgage insurers, and internal authorities
- Manage credit bureau reporting and corrections
- Attend seminars about loss mitigation or the mortgage industry to assist in personal growth within the industry and with the company.
- Process delinquency reporting to investors, mortgage insurers, and internal authorities.
- Manage credit bureau reporting and corrections.
Benefits
- All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
