Mortgage Servicing Specialist

Xtend, Inc•Grand Rapids, MI

10h

About The Position

Xtend is seeking a Mortgage Servicing Associate to support daily mortgage servicing operations for credit union clients. This role is responsible for processing mortgage payments, escrow transactions, investor reporting, and end-of-month balancing while ensuring accuracy, compliance, and excellent service.

Requirements

High school diploma or equivalent required
1+ year mortgage servicing experience preferred
Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
Strong attention to detail and data entry skills
Excellent written and verbal communication
Ability to handle confidential financial information
CUBASE experience preferred
Able to make sound decisions and use good judgment when handling challenges.
Discreet and able to handle confidential information appropriately.
Reliable, with regular and predictable attendance.
Positive, professional, and team-oriented in all interactions.
Able to communicate effectively with diverse audiences in person, over the phone, and in virtual settings.

Nice To Haves

1+ year mortgage servicing experience preferred
CUBASE experience preferred

Responsibilities

Process daily mortgage payments and deposits
Handle escrow disbursements (taxes, insurance, PMI)
Post payments and process sold loan activity
Complete month-end participation processing and balancing
Communicate with credit unions via Zendesk, email, and phone
Maintain accuracy, confidentiality, and compliance

Benefits

Opportunity to support credit unions nationwide and make a meaningful impact for members
A collaborative environment aligned with cooperative values
Continuous learning through hands-on experience with CUBASE and industry-leading tools
Unlimited growth potential

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