Mortgage Servicing Specialist
About The Position
The Mortgage Servicing Specialist is responsible for the day‑to‑day servicing of the credit union’s mortgage loan portfolio. This includes posting monthly mortgage payments, disbursing escrow items such as taxes and insurance, assisting with annual escrow analysis, processing payoffs, and responding to member inquiries. This role ensures mortgage loans are serviced in compliance with regulatory requirements, credit union policies, and secondary market standards. The Mortgage Servicing Specialist partners closely with internal departments to support accurate loan boarding, lien releases, reporting, and ongoing servicing maintenance.
Requirements
- One to two years of mortgage servicing or related financial services experience
- Graduation from an accredited senior high school or equivalent or GED
- Strong verbal and written communication skills
- Ability to work independently with minimal supervision
- Strong interpersonal skills requiring courtesy, tact, and professionalism
Nice To Haves
- Experience with front‑end mortgage servicing functions preferred
- Familiarity with mortgage regulations and servicing requirements
- FICS Mortgage Servicer experience a plus
- Bilingual (English/Spanish) preferred
Responsibilities
- Ensure accurate and compliant servicing of all mortgage loans.
- Support members with clear explanations of mortgage servicing activities.
- Protect credit union assets through timely processing and documentation.
- Maintain escrow accuracy and timely disbursement of taxes and insurance.
- Support secondary market compliance and reporting requirements.
- Strengthen operational consistency and data accuracy in mortgage servicing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
