Manager, Default Services

Stellantis Financial Services • Atlanta, GA

1d • Onsite

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The Manager of Default Services is responsible for leading a high-performing team and vendor partners to deliver superior service while ensuring compliance with company policies and consumer lending laws. This role oversees outsourced account audits, drives process improvements, and develops staff through coaching and performance management. Success requires strong leadership, problem-solving, and collaboration to enhance efficiency, maximize resources, and align departmental goals with corporate objectives in a fast-paced, regulated environment.

Requirements

• Minimum 5 years’ experience in Auto Repossession, Collections, Loss Mitigation or Default Service.
• Minimum 3 years managerial or leadership experience.
• High School diploma and/or GED.
• Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills with the ability to apply common sense understanding to carry out detailed written or oral instructions.
• Proficient in Microsoft Excel and Microsoft Word; ability to navigate and utilize software tools to support reporting and documentation needs.
• Knowledge of and adherence to the Fair Debt Collection Practices Act (FDCPA), as well as applicable local, state, and federal collection laws.
• Ability to lead day-to-day operations to oversee team activities and collaborate with Senior leaders.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

• Experience with Recovery Database Network (RDN) and vendor management practices.
• Bachelor’s degree or equivalent four-year college degree in General Studies or related field.

Responsibilities

• Collaborate with internal departments to automate business processes and enhance operational efficiency.
• Respond to audit requests from the Compliance Department, including those from the CFPB, state, and local agencies.
• Ensure compliance with federal and state regulations by implementing updates such as Right to Cure (RTC) and Servicemembers Civil Relief Act (SSCRA).
• Lead the Default Services team to meet performance goals through training, coaching, and effective issue resolution.
• Manage and monitor third-party vendors, including Allied Solutions, ensuring compliance and reporting operational metrics.
• Develop and execute strategies, workflows, and reporting tools to inform senior leadership of performance trends and workloads.
• Oversee account assignments for reinstatement, voluntary surrender, invoicing, and other specialized service functions.
• Resolve escalated issues
• Perform other duties as assigned to support departmental objectives.

Benefits

• Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED