Post Charge Off Recovery Specialist

Usf Fed Cred Union • Temple Terrace, FL

8d • Hybrid

About The Position

The Post Charge Off Recovery Specialist works under general supervision and in accordance with established policies, procedures, and regulations to mitigate and monitor the Credit Union’s charged-off debt, minimize losses, and increase net recoveries. The specialist manages recovery efforts for charged-off loan, Visa, mortgage, consumer, and deposit accounts, including contacting and negotiating with members, locating members through skip tracing, and determining appropriate next steps to protect the Credit Union’s financial interests.

The role manages legal recovery strategies, prepares and files Small Claims cases, or coordinates lawsuits with an attorney or third-party collection agency. It also maintains complete and timely account records, tracks monthly productivity, prepares monthly trends and recovery reports for the Collection Manager, and files annual IRS Form 1099 submissions for settled debt as required by law. The position reports to the Collection Manager and has no supervisory responsibilities.

This full-time, 40-hour-per-week, non-exempt position operates in an office setting, includes some remote work, and routinely uses standard office equipment.

Requirements

• High school diploma or GED.
• At least 4 years of experience in lending or collections.
• Complete and thorough knowledge of the processes and legal requirements related to collecting delinquent loans.
• Experience filing Small Claims cases.
• Excellent time-management, analytical, and organizational skills.
• Collaboration, passion, and innovation.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Functional knowledge of the Bank Secrecy Act and other federal laws, including the U.S. Patriot Act, Office of Foreign Assets Control requirements, Anti-Money Laundering requirements, Right to Financial Privacy Act, and Bank Bribery Act.

Responsibilities

• Manage the post-charge-off portfolio to maximize recovery results.
• Call and negotiate with members to maximize net recoveries on charged-off Visa, mortgage, consumer, loan, and deposit accounts.
• Perform skip-tracing duties to locate members.
• Maintain accurate, complete, and timely collection and skip-tracing records of contacts and actions taken on each delinquent or recovery account.
• Determine the next step in the recovery process to protect the Credit Union’s financial interests.
• Manage legal strategies and prepare and file Small Claims cases, or coordinate lawsuit filings with an attorney.
• Coordinate recovery-related referrals to attorneys or third-party collection agencies.
• Track monthly productivity and file annual IRS 1099 submissions on settled debt as required by law.
• Prepare monthly trends and recovery reports for the Collection Manager.
• Meet regularly with the Collection Manager or Assistant Collection Manager to review collection results and obtain recommendations on complicated or difficult accounts.
• Cross-train in other areas or departments and perform other job-related duties as assigned.

Benefits

• Competitive pay.
• Robust incentive programs.
• 401(k) matching.
• Mortgage and auto loan discounts.
• At least 4 weeks of paid time off.
• Paid time off on work anniversaries.
• 11 paid holidays.
• 8 hours of paid volunteer time off.
• Medical, dental, and vision plans with a flexible spending account option.
• Dental and vision employee-only premiums are fully covered by the Credit Union.
• Credit Union-paid short-term and long-term disability insurance.
• Credit Union-paid life insurance.
• Employee Assistance Program.
• Undergraduate and graduate tuition reimbursement.
• In-depth new employee orientation showcasing Credit Union values and vision.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED