Charge-Off Recovery Representative

Pennsylvania State Employees Credit Union•Harrisburg, PA

8d•Hybrid

About The Position

The Charge-Off Recovery Specialist coordinates and manages recovery efforts on charged-off consumer loans and negative share accounts. This role is the primary liaison between the Credit Union and third-party collection agencies, legal counsel, and recovery vendors, working to maximize recovery performance while complying with applicable laws, regulations, and Credit Union policies. The position monitors charged-off account inventories, facilitates legal collection actions, oversees agency placements, analyzes recovery results, and recommends strategies to improve outcomes. It supports PSECU’s commitment to responsible servicing and member-focused recovery solutions. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. The position has an onsite expectation of 20%, or one day per week.

Requirements

High school education required.
Any equivalent combination of experience and education.

Responsibilities

Coordinate recovery efforts for charged-off consumer loan and negative share portfolios.
Review accounts and determine appropriate recovery strategies, including agency placement, legal referral, settlement opportunities, and other recovery actions.
Monitor and manage charged-off account inventories to maximize recovery performance and minimize losses.
Maintain accurate records of recovery activities and account status updates.
Coordinate placement of charged-off accounts with approved collection agencies and recovery vendors.
Serve as the primary point of contact for third-party collection agencies regarding account performance and recovery initiatives.
Monitor agency effectiveness using performance metrics, recovery rates, and compliance reviews.
Ensure timely account transfers, recalls, and agency assignments according to established procedures.
Recommend account placement strategies to optimize recovery results.
Coordinate legal recovery efforts with external attorneys and legal collection vendors.
Manage inbound calls from members whose accounts are involved in legal proceedings.
Conduct outbound calls to charged-off members and collaborate with third-party vendors to support charge-off activities.
Review accounts for potential legal action and prepare documentation required for attorney referrals.
Monitor legal collection activities, including judgments, garnishments, writs of execution, and replevins.
Respond to requests for account documentation related to legal proceedings.
Analyze recovery trends and portfolio performance to identify process-improvement opportunities.
Prepare and maintain recovery reports, vendor performance scorecards, and management summaries.
Monitor account inventory aging and recovery outcomes against established goals.
Provide leadership with recommendations regarding recovery strategies, vendor utilization, and process enhancements.
Ensure recovery activities comply with applicable laws, regulations, and Credit Union policies, including the FDCPA, bankruptcy laws, and consumer protection requirements.