Post Charge Off Recovery Specialist

Usf Fed Cred Union • Temple Terrace, FL, US, FL

8d • Hybrid

About The Position

Under general supervision and in accordance with established policies, procedures, and regulations, the Post Charge Off Recovery Specialist mitigates and monitors the Credit Union’s charged-off debt to minimize losses and increase net recoveries. The role collects on charged-off accounts and/or files Small Claims cases internally, or coordinates lawsuits with an attorney or third-party collection agency to recover charged-off loan, Visa, mortgage, and deposit account debt. The specialist tracks monthly productivity and files annual IRS 1099 submissions on settled debt as required by law.

This position reports to the Collection Manager and has no supervisory responsibilities. It is full-time, 40 hours per week, non-exempt, and includes some remote work. The role operates in an office setting and routinely uses standard office equipment.

Requirements

• High school diploma or G.E.D.
• At least 4 years of experience in lending or collections, with thorough knowledge of the process and legal requirements relating to collection of delinquent loans.
• Experience filing Small Claims cases.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Functional knowledge of the Bank Secrecy Act and other federal laws, including the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act.
• Excellent time management, analytical, and organizational skills.
• Collaboration, passion, and innovation.

Responsibilities

• Manage the post-charge-off portfolio to maximize recovery results.
• Call members and negotiate recovery of charged-off Visa, mortgage, consumer, and deposit accounts.
• Perform skip tracing to locate members.
• Maintain accurate, complete, and timely collection and skip-tracing records of contacts and actions on each delinquent or recovery account.
• Determine the next step in the recovery process to protect the Credit Union’s financial interests.
• Manage legal strategies and prepare and file Small Claims cases, or coordinate lawsuit filings with an attorney.
• Prepare monthly trends and recovery reports for the Collection Manager.
• Meet regularly with the Collection Manager or Assistant Collection Manager to review results and seek recommendations on complicated or difficult accounts.
• Cross-train in other areas or departments and perform other related duties as assigned.
• Track monthly productivity and file annual IRS 1099 submissions on settled debt as required by law.

Benefits

• Competitive pay and robust incentive programs.
• 401(k) matching.
• Mortgage and auto loan discounts.
• At least 4 weeks of paid time off, work anniversary paid time off, 11 paid holidays, and 8 hours of paid volunteer time off.
• Medical, dental, and vision plans with an FSA option; employee-only dental and vision premiums are fully covered by the Credit Union.
• Credit Union-paid short-term and long-term disability insurance and life insurance.
• Employee Assistance Program.
• Undergraduate and graduate tuition reimbursement.
• New employee orientation focused on Credit Union values and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED