Advisor Exchange Portuguese

Marriott Vacations Worldwide•Kendall, FL

1d•Hybrid

About The Position

The Portuguese Exchange Advisor helps Interval International members make the most of their memberships by providing customer service and sales support. The advisor answers incoming calls, helps members explore vacation exchanges and travel options, completes transactions, and explains membership benefits and services. The role may also include outbound calls to encourage member engagement, retention, and sales. Advisors work across multiple computer systems while speaking with members and entering information. No previous related work experience is required. The position offers $16 per hour, a $1,000 sign-on bonus, incentive potential of $2.81 per hour, and paid training. Listed locations are Colorado, Florida, Georgia, Michigan, North Carolina, Texas, and Utah. Miami-based associates complete paid on-site and remote training; after training, the regular schedule is hybrid, with one day in the office and four days working from home.

Requirements

Proficiency in Portuguese and English.
Comfort using computers and learning multiple systems.
Clear verbal and written communication skills.
Ability to listen, learn, follow instructions, and enter information accurately.
Ability to manage multiple tasks while providing helpful member service.
A professional, dependable, and flexible approach to work.
Ability to work well with members and coworkers.
Availability to work a flexible schedule based on business needs, potentially including days, evenings, weekends, and holidays.
Use a computer, telephone, headset, and other office equipment.
Sit for extended periods while performing telephone- and computer-based work; stand and walk as needed.
Lift, carry, push, or pull items weighing up to 10 pounds, and occasionally do so with items weighing up to 50 pounds with assistance.
Occasionally climb stairs, bend, stoop, crouch, reach, or grasp.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Educate members about membership benefits, exchange services, travel options, and available products.
Help members search for vacation exchanges and suggest alternative accommodations or dates when their first choices are unavailable.
Accurately complete exchange confirmations, Getaways, membership sales, renewals, and other member transactions.
Clearly explain fees, policies, and cancellation terms.
Take ownership of member questions and concerns and contact a Supervisor or another department when additional assistance is needed.
Make outbound calls to support member engagement, retention, and sales.
Manage open exchange requests, continue searches, and follow up with members while requests remain open.
Recommend applicable travel products and services based on member needs.
Help members use Interval International websites and mobile applications.
Meet established sales, service, quality, and productivity goals.