Advisor Exchange Portuguese

Marriott Vacations Worldwide•Kendall, FL

2d•Hybrid

About The Position

The Portuguese Exchange Advisor helps Interval International members get the most from their memberships by answering incoming calls, identifying vacation exchange and travel options, completing transactions, and explaining membership benefits and services. The position combines customer service and sales: advisors listen to members’ needs, help them explore options, and recommend relevant products and services. The role may also involve outbound calls to support member engagement, retention, and sales. Advisors use multiple computer systems while speaking with members and entering information accurately. No previous related work experience is required. Miami-based associates complete paid on-site and remote training. After training, the regular schedule is hybrid: one day in the office and four days working from home. The position requires schedule flexibility based on business needs, which may include days, evenings, weekends, and holidays. Listed locations are Colorado, Florida, Georgia, Michigan, North Carolina, Texas, and Utah.

Requirements

Proficiency in Portuguese and English.
Comfort using computers and learning multiple systems.
Clear verbal and written communication skills.
Ability to listen, learn, follow instructions, and enter information accurately.
Ability to manage multiple tasks while providing helpful member service.
A professional, dependable, and flexible approach to work.
Ability to work well with members and coworkers.
Availability to work a flexible schedule based on business needs, potentially including days, evenings, weekends, and holidays.
Ability to perform the physical and work requirements described, including extended sitting and occasional lifting of items up to 50 pounds with assistance.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Educate members about membership benefits, exchange services, travel options, and available products.
Help members search for vacation exchanges and offer alternative accommodations or dates when their first choices are unavailable.
Accurately complete exchange confirmations, Getaways, membership sales, renewals, and other member transactions.
Explain fees, policies, and cancellation terms clearly and helpfully.
Take ownership of member questions and concerns and contact a Supervisor or another department when additional assistance is needed.
Make outbound calls to support member engagement, retention, and sales.
Manage open exchange requests, continue searches, and follow up with members while requests remain open.
Recommend applicable travel products and services based on member needs.
Help members use Interval International websites and mobile applications.
Meet established sales, service, quality, and productivity goals.