Portuguese Interpreter

LanguageLine Solutions

5d•$18 - $21•Remote

About The Position

LanguageLine Solutions is hiring a remote Portuguese-English video-phone interpreter to handle on-demand audio and video sessions, rendering the meaning of conversations between Portuguese and English speakers. Interpreters help overcome communication barriers across healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911 services. Sessions may cover simple or complex, technical or non-technical subjects. This role involves verbal interpretation, not written translation. The interpreter works from a home office and must maintain a quiet, secure workspace. The role requires prompt, accurate, professional interpretation; adherence to established protocols and client instructions; and appropriate terminology and cultural sensitivity. Calls may be emotionally challenging or stressful, may involve emergencies, and may continue for extended periods without breaks. Work also includes participating in online training and using a dedicated device and company software to deliver services and enter data.

Requirements

Fluency in Portuguese and English, including understanding the associated cultural dynamics.
Ability to demonstrate cultural competency and assess regional and accent differences to communicate with limited-English speakers.
Excellent listening, retention, and note-taking skills to maintain accuracy.
Ability to concentrate, remain detached, neutral, and objective, including during calls about sensitive subjects.
At least 18 years of age.
Legally authorized to work in the United States, without present or future need for visa sponsorship.
High school diploma or equivalent.
Dedicated personal device for business purposes; supported devices include Windows, MacOS, or ChromeOS computers, iPadOS or Android tablets, and iOS or Android smartphones. Kaspersky products and Huawei hardware are restricted.
High-speed internet connection with at least 5 Mbps download, 3 Mbps upload, ping no greater than 300 ms, and jitter no greater than 30 ms.
Access to a quiet space free of background noise or distractions.
Ability to operate a keyboard and mouse, remain stationary in front of a computer and webcam for most of the workday, use a headset for prolonged periods, operate company software and systems, and type or write with sufficient manual dexterity.
Ability to lift up to 26 pounds.
Applicants employed by a LanguageLine Solutions client or affiliated business may not be eligible for consideration.

Nice To Haves

Education or work experience in a language-related field such as teaching, language assessment, translation, or interpretation.
Ability to read and write the requested languages.

Responsibilities

Respond promptly to video and audio interpreting sessions and interpret in a friendly, professional manner.
Participate in online video and audio training sessions.
Deliver interpretation through video and use a dedicated device to enter data as needed.
Render concepts and meaning accurately according to interpretation protocols, without omissions or additions.
Speak clearly in Portuguese and English with proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm when speakers are incoherent or upset, including during emergency calls.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocols, including avoiding interaction with the limited-English-speaking person without client permission.
Understand protocols and terminology across industries, including medical, insurance, finance, and law.
Demonstrate cultural sensitivity and work effectively in a diverse environment.
Adapt to technology enhancements that support service delivery and client needs.