High School Exchange Program Advisor

EF Education First / Hult•Cambridge, MA

1d•$52,000 - $62,000

About The Position

EF High School Exchange Year is seeking a Program Advisor to support international high school students spending a semester or academic year with volunteer host families in the United States. The advisor serves as a resource, mentor, and coach, helping students navigate adjustment to their host communities and families, homesickness, culture shock, and other predictable or unexpected challenges. The Program Advisor partners with local coordinators, communicates with volunteer host families and colleagues in recruitment offices abroad, and provides personalized support to help students learn, grow, and succeed. The role involves collaboration across cultures and time zones, oversight of projects intended to improve program quality, and monitoring student safety and wellbeing in accordance with US Department of State industry standards. The position is based in the Cambridge or Denver offices, with remote candidates eligible depending on location. Program support follows seasonal patterns tied to the academic calendar, and advisors participate in the 24/7 emergency support line several times per year. Compensation is $52,000–$62,000, based on experience.

Requirements

Bachelor’s degree or commensurate experience.
At least 3 years of experience in a related field.
Ability to travel 2–4 times per year.
Commitment to ensuring student safety and wellbeing.
Relationship-building, conflict-resolution, and mediation skills.
Ability to communicate diplomatically with diverse program participants.
Ability to connect with and coach program participants to success.
Ability to make and implement difficult decisions and compromises while prioritizing competing projects and issues.
Attention to detail and strong writing skills.
Strong work ethic and personal accountability.
Ability to work well individually and in a team environment.

Nice To Haves

Ability to work a flexible shift.
Experience working with diverse cultures and backgrounds.

Responsibilities

Support exchange students through predictable and unexpected challenges during their program.
Partner with local coordinators to support high school exchange students.
Communicate with volunteer host families and colleagues in recruitment offices abroad to ensure collaboration.
Provide personalized guidance to help students learn, grow, and succeed in their American surroundings.
Oversee projects aimed at enhancing program quality and team operations.
Monitor student safety and wellbeing in line with US Department of State industry standards.
Serve as a point of contact on the 24/7 emergency support line several times per year.

Benefits

Four weeks of paid vacation in the first year, ten paid holidays, and two floating holidays.
Professional growth through a monthly calendar of trainings and workshops.
Business travel opportunities.
25% company match on 401(k) contributions.
Medical, dental, and vision coverage.
Life and disability insurance, accident and hospital insurance, legal insurance, and pet insurance options.
Dependent care, healthcare, and commuter Flex Spending Accounts.
Fertility care and family-building support.
Wellness benefits, including yearly fitness reimbursement.
Social and learning events, including employee-run resource groups.
Employee Assistance Program.
Tenure-based sabbatical eligibility.
EF product discounts, including travel, international language schools, and the Au Pair program.
Discounts at local venues and businesses.
Offices and flexibility to work from home one day a week.