Portfolio Operations Leader, Senior Manager

Booz Allen Hamilton • McLean, VA

1d

About The Position

The Portfolio Operations Leader will strengthen the Chief Information Office’s ability to turn priorities into realistic plans, measurable commitments, and delivered outcomes. The role establishes an integrated delivery intelligence system that connects priorities, plans, capacity, delivery performance, dependencies, and outcomes across multiple programs inside and outside the CIO. It combines enterprise operating-model leadership with hands-on technology depth, using engineering-led automation and AI-enabled agents to improve planning, forecasting, risk detection, and portfolio operations while maintaining human accountability for consequential decisions.

Success is measured by stronger planning predictability, fewer dependency-driven delays and late surprises, greater executive confidence in delivery information, and measurable improvements in the effort, cycle time, and quality of portfolio operations. U.S. citizenship is required due to the nature of work performed within the facility.

Requirements

• 8+ years of experience leading business operations, portfolio operations, program delivery, or enterprise execution systems across multiple concurrent initiatives.
• 5+ years of experience leading or operating a portfolio management office (PMO), including portfolio governance, integrated planning, prioritization, performance reporting, delivery oversight, dependency management, delivery forecasting, capacity transparency, and executive operating cadences.
• 5+ years of experience leading, developing, and coaching a team of portfolio management operations staff.
• 5+ years of experience in enterprise IT, technology transformation, or a complex CIO environment.
• 3+ years of experience building or evolving enterprise portfolio and delivery intelligence systems, including data governance and reporting automation.
• 3+ years of experience with data and systems engineering for operational workflows, including integrations, APIs, orchestration, data quality, testing, evaluation, monitoring, or secure access practices.
• Ability to interpret delivery and flow measures, identify systemic blockers, and translate evidence into practical improvement actions.
• Ability to explain uncertainty, trade-offs, and decision needs clearly and candidly.
• Ability to design, build, and operationalize AI-enabled workflow automation or agentic systems, including leading engineering and deployment work rather than only selecting vendors or configuring dashboards.
• Bachelor’s degree in IT, Business, or Operations Management.
• U.S. citizenship is required.

Nice To Haves

• Experience with AI engineering, agent orchestration, process mining, or intelligent workflow automation in enterprise operations.
• Strong executive communication and stakeholder influence skills.
• Project Management Institute (PMI) Portfolio Management Professional (PfMP) or Program Management Professional (PgMP), or SAFe Lean Portfolio Manager (LPM) certification.

Responsibilities

• Establish and continuously improve the CIO’s enterprise operating rhythm for planning and execution, including quarterly and planning-increment cycles, decision forums, readiness criteria, and consistent planning outputs.
• Translate approved priorities into executable plans with clear milestones, assumptions, dependencies, measures, and accountable owners; strengthen commitment quality and reduce avoidable reactive work.
• Build and operate an integrated delivery intelligence system across multiple programs, connecting priorities, plans, capacity, delivery performance, risks, decisions, and outcomes through common data definitions and practical reporting standards.
• Develop a forward-looking capacity view with delivery leaders, modeling what can be delivered with available capacity and the effects of priority changes without taking staffing authority.
• Define delivery and flow guardrails and use system-level measures—including predictability, lead and cycle time, flow efficiency, throughput stability, and quality trends—to identify blockers and drive continuous improvement.
• Lead execution health reviews for CIO leadership, distinguishing facts, forecasts, assumptions, and risks and turning dependencies, trade-offs, and delivery concerns into decision-ready options.
• Rethink portfolio operations end-to-end and lead a staged roadmap to automate repeatable work, including data validation, schedule variance detection, dependency and risk signals, scenario analysis, status synthesis, and action tracking.
• Lead the design and implementation of delivery intelligence architecture, data integrations, automations, and AI-enabled agents; define evaluation, monitoring, access, auditability, exception handling, and human review for consequential outputs.
• Lead, coach, and develop a team of portfolio operations practitioners; set role expectations, methods, playbooks, and standards, and build a consistent BizOps practice across portfolios.
• Partner with program, platform, and functional leaders to improve data quality and delivery discipline while preserving accountability with the leaders who own the work.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards program for exceptional performance and demonstration of company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior