Portfolio Community Manager

Hoamco•Prescott, AZ

About The Position

The Portfolio Community Manager works under the general supervision of the Regional Director and oversees personnel performance and the maintenance of assigned properties or projects, ensuring compliance with company and Board policies and procedures. The role manages community accounts, supports each community’s values and goals, and provides leadership focused on resident satisfaction. It also serves as a liaison between HOAMCO and assigned communities. The position provides board advisory support, oversees daily operations and community assets, coordinates association meetings and communications, manages vendors and contractors, and supports governance, compliance, risk management, budgeting, and financial reporting. The manager maintains association records, inspects common and exterior areas, helps prepare annual budgets and Board materials, and ensures notices and correspondence are handled accurately and promptly. Other duties and HOAMCO training may be assigned as needed.

Requirements

At least 1–2 years of experience as a Community Association Manager or other management experience is preferred.
Ability to prioritize tasks in a fast-paced environment and handle interruptions.
Strong interpersonal and collaboration skills.
Ability to provide exceptional customer service and maintain a professional, positive demeanor.
Integrity and credibility.

Nice To Haves

CMCA certification or a higher management designation is preferred.

Responsibilities

Build and maintain community connections and opportunities that foster a sense of community.
Advise the Board on long-term planning, goal-setting, and policymaking.
Act as a liaison between HOAMCO and assigned communities.
Communicate proactively and transparently with board members, residents, and staff, and facilitate meetings with developers, boards, residents, and volunteers.
Develop and maintain professional relationships with each Association’s Board of Directors.
Oversee daily operations, management, and maintenance of community assets.
Maintain residential files, records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, and other relevant records.
Facilitate and attend Association meetings.
Use company and vendor resources to execute Board directives and achieve community goals.
Oversee service contractors to support cost-effective, high-quality service delivery; negotiate contracts and obtain bids as needed or directed by the Board.
Ensure procedures are followed for vendors, contractors, service requests, and maintenance logs.
Inspect exterior and common areas of each assigned project at least twice a month and prepare written recommendations for repairs or replacements.
Develop a building maintenance program and schedule for community assets.
Uphold community standards under applicable laws, CC&Rs, and design guidelines; facilitate architectural design reviews and oversee CC&R compliance.
Ensure liability and insurance policies meet governing-document and legal requirements, and develop and implement a risk management program with industry experts and advisors.
Ensure documentation is in place for workers’ compensation, liability insurance, and executed contractor agreements before work begins.
Assist the Board in preparing annual budgets; administer and monitor operating and reserve budgets.
Review monthly financial packages, prepare budget variance reports, and assess opportunities to improve services or reduce expenses.
Review contractual services annually or as needed to ensure community objectives are met.
Ensure association notices are accurate and distributed on time.
Process electronic, paper, and telephone correspondence and respond to inquiries and requests professionally and promptly.
Prepare complete Board packets, agendas, and management reports.
Perform other assigned duties and attend HOAMCO training classes, meetings, and seminars as requested.

Benefits

Comprehensive benefits package including medical, dental, and vision.
Expected salary increase from $55,000 to $60,000 after six months, depending on performance.
Wellness program.
Flexible Spending Accounts.
Company-matching 401(k) contributions.
Paid time off for vacation, holidays, medical needs, and volunteering.
Paid parental leave.
Training and educational assistance.
Employee Assistance Program and Calm Health support programs.
Optional short- and long-term disability, life insurance, and pet insurance.
A caring team dedicated to employee success.