Portfolio Community Manager

Associa•North Richland Hills, TX

4d•Onsite

About The Position

Associa is seeking an experienced HOA Community Association Manager to join its team in North Richland Hills, Texas. The role works closely with clients and vendors and partners with other Associa departments. Success requires strong customer service skills and the ability to manage multiple projects. The manager acts as or oversees the primary liaison with association boards of directors, developers, and homeowners. The role includes visiting client associations for board meetings, inspections, walkthroughs, and community events as required by the management agreement. The manager prepares and coordinates annual disclosure packages, meeting notifications, and financial statement packages for homeowners, ensuring bulk mailings meet applicable statutory or governing-document deadlines. The role also reviews monthly financial reports, ensures management summaries are submitted to association boards, and provides or oversees recommendations to boards and committees about major capital expenditures needed to maintain community appearance and operations.

Requirements

Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or another related industry.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with Association Boards of Directors, developers, and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walkthroughs, and attend community events as required by the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within applicable deadlines.
Review monthly financial reports and ensure management summaries are submitted to the Association Board of Directors.
Provide or oversee recommendations to Association Boards of Directors and committees regarding major capital expenditures needed to maintain community appearance and operations.