Portfolio Community Manager

Alamo Management Group • San Antonio, TX

2d

About The Position

Alamo Management Group (AMG) is a local homeowners association management company focused on customer service, family and neighbor values, and improving the HOA experience for vendors, developers, and residents. The Portfolio Community Manager manages a portfolio of approximately 2,500–3,000 homes and works directly with the board of directors (BOD) for each community. The role involves customer service, vendor and project management, public speaking, finance and budgeting, and conflict resolution. It requires working independently with some supervision and direction, including handling difficult customer situations.

The manager advises each BOD on decisions and best practices, attends and runs board meetings, implements board decisions, and provides weekly updates. The position also oversees vendors and contract obligations, prepares requests for proposals, performs regular site inspections, maintains community records and files, updates portals, and prepares monthly newsletters and community email blasts.

The manager helps draft and enforce community rules and regulations, monitors community activity, responds to homeowner complaints, and investigates and resolves issues. They oversee the maintenance and upkeep of common areas, including neighborhood equipment, lighting, and gates, working with local vendors as needed. The role also includes handling HOA financial matters, including collecting association fees, coordinating with community boards, and potentially conducting annual board elections.

Requirements

• Ability to work independently with some supervision and direction.
• Strong customer service and communication capabilities, including the ability to handle difficult customer situations and resolve conflicts.

Nice To Haves

• Previous success in retail, restaurants, administrative work, or task/project management.

Responsibilities

• Manage a portfolio of approximately 2,500–3,000 homes.
• Work directly with each community’s board of directors (BOD), advise on decisions and best practices, attend meetings, and implement board decisions and processes.
• Provide weekly updates to the communities or their boards.
• Prepare meeting notices, agendas, and presentations; run BOD meetings; and draft meeting minutes.
• Manage community vendors and ensure contractual obligations are met.
• Design and prepare requests for proposals.
• Perform regular community site inspections, including bi-weekly inspections for rule violations.
• Draft and maintain community records, keep association files organized on the server, and update portals.
• Prepare monthly newsletters and manage community email blasts.
• Help draft and enforce community rules and regulations; monitor community activities, hear homeowner complaints, and investigate and resolve issues.
• Oversee general maintenance and upkeep of common areas, including equipment, lighting, and gates, coordinating with local vendors as needed.
• Assign violations to homeowners and potentially issue fines for consistent rule violations.
• Handle HOA financial matters, including collecting association fees from residents.
• Coordinate with community boards and potentially conduct annual elections to select new board members.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Wellness program.
• Flexible Spending Accounts.
• Company-matching 401(k) contributions.
• Paid time off for vacation, holidays, medical needs, and volunteering.
• Paid parental leave.
• Training and educational assistance.
• Employee Assistance Program and Calm Health support programs.
• Optional short- and long-term disability, life insurance, and pet insurance.
• A caring team dedicated to employee success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed