Portfolio Community Manager

Associa•Ocean City, MD

6d•Onsite

About The Position

Legum and Norman Associa is hiring a Portfolio Community Manager to oversee an assigned portfolio of single-family and condominium HOA communities from the corporate office in Ocean City, Maryland. The role is responsible for ensuring the communities are well cared for and managing their daily administrative and operational needs, including financial matters, budgets, code and compliance, maintenance, and capital projects. The manager collaborates with homeowners, boards of directors, committee members, vendors, contractors, internal departments, and onsite staff.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
At least 2 years of experience in community association or residential management.
Professional written and spoken communication skills.
Knowledge of conflict resolution techniques.
Customer-service-minded and team-oriented, with a proactive communication style.
Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
Organized, attentive to detail, and able to take ownership and initiative, work independently, and follow up effectively.

Responsibilities

Research and respond to inquiries by phone, email, and in person.
Conduct community walkthroughs and site inspections.
Meet and greet homeowners, visitors, contractors, and vendors.
Source maintenance vendors, negotiate vendor contracts, and schedule and coordinate vendors onsite.
Communicate community news and events, maintenance projects, and HOA violation notices to homeowners by email, mass email, letters, and flyers.
Review financials and create and manage budgets.
Schedule and facilitate monthly, quarterly, and yearly board meetings.
Coordinate architectural review requests.
Process invoices for billing.
Complete other projects as assigned.