Community Manager - Portfolio

Community Management Associates • Wilmington, NC

6h

About The Position

Provide high-level support and management to assigned community associations. Work closely with the boards of directors of multiple community homeowners' associations (HOAs) to address and respond to community needs in accordance with each association's governing documents and company policy. The company describes itself as fast-growing and committed to providing community associations with high-quality service. The role involves board support, association operations and finances, vendor and professional coordination, property inspections, meetings, and homeowner service. The position requires being available for after-hours emergencies and may involve evenings and weekends as needed.

Requirements

• At least two years of HOA or community association management experience; rental management does not meet this requirement.
• CAI CMCA certification or higher is required.
• High school diploma or equivalent is required.
• Valid driver's license is required.
• Advanced knowledge of Microsoft Office, including Excel and Word, and Adobe.
• Effective written and verbal communication skills.
• Strong customer service, communication, and interpersonal skills.
• Action- and results-oriented, enthusiastic, resourceful, creative, and decisive.
• Excellent organizational skills and ability to meet stringent deadlines.
• Ability to work effectively with diverse individuals at all organizational levels.
• Positive, can-do attitude and commitment to excellence.
• Ability to work in a fast-paced environment and multitask.
• Ability to lift up to 50 pounds.
• Ability to work independently with a strong work ethic.
• Excellent word-processing and computer skills.
• At least two years of community association-related experience with an HOA or condominium association governed directly by a Board of Directors; community names must be listed on the resume.
• Applicants should list CAI certifications and CAI number on their resume and provide proof of certification or training.

Nice To Haves

• CAI AMS certification.
• CAI PCAM certification.
• Other property management, association, or real estate experience.
• Experience with Google applications, including Gmail, Google Docs, Google Drive, and Google Sheets.

Responsibilities

• Ensure the Board's policies, resolutions, and goals are carried out.
• Maintain knowledge of Association governing documents, rules and regulations, and general legal requirements for community associations.
• Provide customer service and maintain open communication with Associates, homeowners, and Board members.
• Be available on-call to handle after-hours emergencies.
• Provide input and assist the Board in preparing the Association's annual budget.
• Implement the annual budget, perform general financial management, and maintain records.
• Coordinate receipt and review of service invoices and ensure timely payment of bills.
• Assist the Association with collection matters and monitor maintenance fee accounts.
• Prepare specifications for Association services, including landscaping, snow, trash, insurance, and pool services.
• Manage bidding, review bid specifications and proposals, prepare comparison spreadsheets, and recommend options to the Board as appropriate.
• Manage vendor relations.
• Conduct regular property inspections to ensure compliance with Association rules and regulations.
• Maintain files, records, and correspondence according to company procedures and good business practices.
• Attend all Board meetings and regular membership meetings.
• Prepare Board meeting agendas, monthly management reports, and other Board packet materials, and distribute them before meetings.
• Coordinate the activities of association professionals, including attorneys, auditing firms, and engineering firms.
• Act as liaison for designated committees.
• Assist homeowners with calls and inquiries, respond as appropriate, or direct inquiries to the appropriate party.

Benefits

• Health insurance.
• Paid vacation.
• Flexible work schedule.
• Retirement plan.
• Unlimited bonuses in addition to salary; the posting states some team members have exceeded $500 per pay based on interaction reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED