Portfolio Community Manager

Associa•Ocean City, MD

7d•$58,000 - $62,000•Onsite

About The Position

Legum and Norman Associa is hiring a Portfolio Community Manager to oversee an assigned portfolio of single-family and condominium communities. The role is based at the corporate office in Ocean City, Maryland. The manager oversees day-to-day community operations, including administrative and financial matters, budgets, codes and compliance, maintenance, and capital projects. The position involves collaborating with homeowners, boards of directors, committee members, vendors, contractors, internal departments, and onsite staff.

Requirements

High school diploma or GED equivalent.
Valid driver's license.
At least 2 years of experience in community association or residential management.
Professional written and spoken communication skills.
Knowledge of conflict resolution techniques.
Customer-service mindset, team orientation, and proactive communication style.
Ability to manage multiple projects simultaneously, prioritize tasks, and manage time effectively.
Organization and attention to detail; ownership and initiative; self-direction; and strong follow-up skills.

Responsibilities

Research and respond to inquiries by phone, email, and in person.
Conduct community walkthroughs and site inspections.
Meet and greet homeowners, visitors, contractors, and vendors.
Source maintenance vendors, negotiate vendor contracts, and schedule and coordinate vendors onsite.
Update homeowners about community news and events, maintenance projects, and HOA violation notices through email, mass email, letters, and flyers.
Review financials and create and manage budgets.
Schedule and facilitate monthly, quarterly, and yearly board meetings.
Coordinate architectural review requests.
Process invoices for billing.
Complete other projects as assigned.