Portfolio Community Manager

Associa•Dallas, TX

About The Position

Associa is seeking an experienced HOA Community Association Manager (CAM) to join its team in Richardson, Texas. The manager works closely with clients and vendors and partners with other Associa departments. Success in the role requires strong customer service skills and the ability to manage multiple projects. The CAM serves as or oversees the primary liaison with association boards of directors, developers, and homeowners. The role includes traveling to client associations for board meetings, inspections, walk-throughs, and community events as needed under management agreements. The manager also prepares and arranges distribution of annual disclosure packages, meeting notifications, and financial statement packages; reviews monthly financial reports and submits management summaries to association boards; and provides or oversees recommendations on major capital expenditures to maintain community appearance and operations.

Requirements

Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or another related industry.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with Association Boards of Directors, developers, and homeowners as needed.
Travel to client associations for board meetings, inspections, walk-throughs, and community events as needed and according to management agreements.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within required statutory or governing-document time frames.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to Association Boards of Directors and committees regarding major capital expenditures needed to maintain community appearance and operations.