Pool Server Assistant

Highgate Hotels • Miami Beach, FL

2d • Onsite

About The Position

The Pool Assistant Server provides attentive, courteous, and efficient service to guests. The role includes receiving and delivering food and beverage orders, collecting payment, and supporting guest satisfaction at the pool service outlet. The position also involves maintaining clean and stocked service areas, completing opening and closing duties, and following established service standards.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to maintain an attentive, friendly, courteous, service-oriented manner and a warm demeanor.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Know the organization of the restaurants, lounges, and room service, and understand the function of each job position.
• Maintain thorough knowledge of menus and current specials in applicable outlets.
• Serve guests' food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus tables by removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S. system.
• Close checks, perform cashiering functions, and prepare end-of-shift paperwork.
• Complete opening and closing procedures and side-work duties according to station rotation assignments and established checklists.
• Keep tables and side stands stocked, tidy, and clean.
• Keep beverages at least three-quarters full, including coffee, tea, soda, water, and lemonade.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Upsell food, beverages, and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.
• Maintain regular attendance, personal appearance, grooming, and compliance with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and solve problems as necessary.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED