Pool Repair Technician

Poolie•Austin, TX

23h•Onsite

About The Position

As a Pool Repair Technician, you’ll be responsible for repairing our customers’ pools systems and equipment to keep them functioning at their best. This includes identifying, troubleshooting, and performing repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality. You will also provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties. Communication is key, both with customers before, during, and after service, and with the internal team via Slack to ensure seamless collaboration. You will also be responsible for quality assurance, ensuring repairs meet or exceed customer expectations, and handling any quality control issues promptly. Representing the company professionally with a customer-first mindset and working closely with the service team to support daily operations are also crucial aspects of this role.

Requirements

Previous experience in the pool industry (pool cleaning and repairs) is required.
RAIL - Residential Appliance Installer License
Valid driver's license.
Ability to handle a physically demanding workload.
A great team-player attitude with the flexibility to wear multiple hats.

Nice To Haves

Experience training other technicians
Strong understanding of quoting processes matching customer’s needs and expectations.

Responsibilities

Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.
Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties.
Communicate with customers ahead of arrival to confirm appointments, share expected arrival times, and address preliminary questions.
Keep customers informed throughout the troubleshooting process, explaining issues and recommended solutions clearly and professionally.
Follow up with customers after repairs to ensure satisfaction, address additional concerns, and provide quotes for further potential work.
Maintain open communication to foster trust and long-term relationships.
Actively participate in team communication via Slack to ensure seamless collaboration.
Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.
Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction.
Handle quality control issues as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns.
Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.
Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards.
Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.