Pool Repair Technician

Poolie•Austin, TX

23h•Onsite

About The Position

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we’re one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

Requirements

Previous experience in the pool industry (pool cleaning and repairs) is required.
RAIL - Residential Appliance Installer License
Valid driver's license.
Ability to handle a physically demanding workload.
A great team-player attitude with the flexibility to wear multiple hats.

Nice To Haves

Experience training other technicians
Strong understanding of quoting processes matching customer’s needs and expectations.

Responsibilities

Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.
Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties.
Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions.
Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally.
Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems.
Actively participate in team communication via Slack to ensure seamless collaboration. Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.
Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction. When quality control issues do arise, handle them as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns. Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.
Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards.
Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.