Pool Repair Technician - Experienced

Poolie • San Antonio, TX

11h • Onsite

About The Position

At Poolie, the mission is to provide reliable, professional, and hassle-free pool maintenance, raising the bar in pool service through expertise, integrity, and customer satisfaction. The company is one of the fastest-growing pool service companies in the area, serving hundreds of residential and commercial customers. The team values collaboration, respect, and pride in a job well done, believing that employee success leads to customer success. As a Pool Repair Technician, you will be responsible for repairing customers' pool systems and equipment to ensure optimal functionality. This involves diagnosing issues, performing repairs, providing high-quality and detailed quotes, and maintaining excellent communication with customers before, during, and after service. You will also engage in internal team communication via Slack for seamless collaboration and troubleshooting support. A key aspect of the role is delivering exceptional service and attention to detail, addressing any quality control issues promptly, and representing the company professionally with a customer-first mindset. You will work closely with the service team, sharing knowledge and contributing to a collaborative environment.

Requirements

• Previous experience in the pool industry (pool cleaning and major repairs) is required.
• RAIL - Residential Appliance Installer License (Required depending on location)
• Valid driver's license.
• Ability to handle a physically demanding workload.
• A great team-player attitude with the flexibility to wear multiple hats.

Nice To Haves

• Experience training other technicians
• Strong understanding of quoting processes matching customer’s needs and expectations.

Responsibilities

• Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.
• Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties.
• Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions.
• Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally.
• Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems.
• Maintain open communication to foster trust and long-term relationships with customers.
• Actively participate in team communication via Slack to ensure seamless collaboration.
• Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.
• Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction.
• Handle quality control issues as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns.
• Ensure follow-up actions are taken to prevent recurrence and maintain trust in the commitment to excellence.
• Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with quality standards.
• Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.

Benefits

• Competitive Pay: $55,000 Starting Base Salary (Room for growth)
• Full Benefits Package: Health, dental, and vision insurance, short & long-term disability, PTO, Performance bonuses, and 10 paid holidays.
• Career Growth: Clear paths to Lead Tech, Trainer, or Supervisor roles
• Supportive Team Environment: We set you up for success from Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed