Pool Repair Technician - Experienced

Poolie • San Antonio, TX

1d • Onsite

About The Position

At Poolie, the mission is to provide reliable, professional, and hassle-free pool maintenance. The company is one of the fastest-growing pool service companies, trusted by residential and commercial customers. The team values collaboration, respect, and pride in work. As a Pool Repair Technician, you will be responsible for repairing customers' pool systems and equipment to ensure optimal functionality. This involves diagnosing issues, performing repairs, providing high-quality quotes, and maintaining excellent communication with customers and the internal team. The role emphasizes delivering exceptional service and attention to detail, promptly addressing quality control issues, and fostering long-term customer satisfaction.

Requirements

• Previous experience in the pool industry (pool cleaning and major repairs) is required.
• RAIL - Residential Appliance Installer License (Required depending on location).
• Valid driver's license.
• Ability to handle a physically demanding workload.
• A great team-player attitude with the flexibility to wear multiple hats.

Nice To Haves

• Experience training other technicians
• Strong understanding of quoting processes matching customer’s needs and expectations.

Responsibilities

• Identify, troubleshoot, and perform repairs on a variety of pool systems and equipment to maintain operational excellence and ensure long-lasting functionality.
• Provide clear, detailed, and high-quality repair quotes focused on making pools run efficiently, adhering to current safety standards, and utilizing reputable products with solid warranties.
• Communicate with customers ahead of your arrival to confirm the appointment, share your expected arrival time, and address any preliminary questions.
• Keep customers informed throughout the troubleshooting process, explaining the issues and recommended solutions clearly and professionally.
• Follow up with customers after repairs to ensure satisfaction, address any additional concerns, and provide quotes for further potential work that could improve their pool systems.
• Maintain open communication to foster trust and long-term relationships.
• Actively participate in team communication via Slack to ensure seamless collaboration.
• Share updates on ongoing repairs, ask for or provide troubleshooting support, and communicate relevant details with other technicians and team leaders to maintain operational efficiency.
• Deliver exceptional service and attention to detail to ensure repairs meet or exceed customer expectations, fostering long-term satisfaction.
• Handle quality control issues as a top priority by addressing the problem promptly, communicating openly with customers, and implementing immediate solutions to resolve concerns.
• Ensure follow-up actions are taken to prevent recurrence and maintain trust in our commitment to excellence.
• Represent the company professionally by maintaining a customer-first mindset, effectively addressing any service-related concerns, and providing solutions that align with our quality standards.
• Work closely with the service team to support daily operations, share knowledge, and contribute to a collaborative, team-focused work environment.

Benefits

• Competitive Pay: $55,000 Starting Base Salary (Room for growth)
• Full Benefits Package: Health, dental, and vision insurance, short & long-term disability, PTO, Performance bonuses, and 10 paid holidays.
• Career Growth: Clear paths to Lead Tech, Trainer, or Supervisor roles
• Supportive Team Environment: We set you up for success from Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed