Pool Receptionist
About The Position
The Pool Receptionist is the first point of contact for visitors to the pool facility and helps provide guests with a welcoming experience. The role combines customer service, admissions and membership processing, cash handling, administrative support, and maintaining an organized reception and pool environment. The receptionist also helps enforce pool safety rules, monitors for unsafe conditions, and collaborates with lifeguards and management on safety concerns. The position requires working a flexible schedule that may include nights, holidays, and weekends, and involves a busy environment with high call volume. The role has no supervisory responsibilities.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to handle cash transactions accurately.
- Basic computer skills for data entry and record-keeping.
- Must be willing and able to work a flexible schedule including nights, holidays, and weekends.
- Ability to work in a fast-paced, busy, somewhat stressful environment with high call volume.
- Ability to read and communicate verbally in English; written English communication may also be required.
- Ability to apply commonsense understanding to instructions and solve problems involving several concrete variables in standardized situations.
- Must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Must meet the physical demands of the role, including standing, using hands and fingers, reaching, talking, hearing, and lifting or moving items up to 50 pounds occasionally.
Nice To Haves
- Previous customer service experience.
- Knowledge of pool safety rules and regulations.
Responsibilities
- Greet and assist guests in a friendly and professional manner.
- Provide information about pool services, programs, schedules, events, and policies.
- Handle inquiries, complaints, and requests positively.
- Process pool admissions and memberships and register guests accurately.
- Verify and collect fees for pool access or classes.
- Answer phone calls and respond to emails promptly and professionally.
- Handle cash transactions accurately and securely, maintain a balanced cash drawer, and prepare daily financial reports.
- Enforce pool safety rules and regulations, monitor for unsafe conditions, and report issues promptly.
- Collaborate with lifeguards and management to address safety concerns.
- Maintain accurate records of pool attendance and activities.
- Assist with scheduling pool events, classes, and programs.
- Perform general administrative duties as needed.
- Keep the reception area clean, organized, and presentable.
- Assist with organizing pool equipment and maintaining a tidy workspace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
