Dental Front Desk Receptionist (POOL)

High Country Community Health•Elkin, NC

4d•$15 - $17

About The Position

This is a pooled position. HCCH is not actively hiring a Front Desk Receptionist for this location but is accepting applications for future needs. The Dental Front Desk Receptionist schedules and confirms patient appointments, maintains accurate scheduling records, and supports the daily operation of the dental office. The role includes welcoming patients, collecting and entering paperwork, scanning documents, updating insurance information, verifying eligibility and visit frequency, and communicating patient arrivals to clinical staff. The receptionist also supports the dentist and coworkers as needed, assists with general office management, and keeps the waiting area neat and tidy. The position requires a pleasant, helpful, and upbeat approach to help patients feel comfortable and ease anxiety about dental visits. Additional duties include supporting sliding fee calculations according to policy, handling Spanish-language calls, arranging interpreters for Spanish-speaking patients, processing insurance claims and prior authorization requests, and completing other tasks assigned by the office manager.

Requirements

High school diploma.
At least one year of experience in an appointment-scheduling position.
Knowledge of dental practice protocols related to appointment scheduling.
Knowledge of manual or computerized scheduling systems.
Knowledge of customer service principles and techniques.
Ability to communicate effectively with dentists and dental assistants about scheduling preferences.
Skill in maintaining a master appointment schedule manually or by computer.
Skill in producing reports about appointment patterns as needed.
Ability to multitask effectively while handling phone calls, in-office patients, staff, and others pleasantly.

Nice To Haves

Appointment-scheduling experience in a dental practice setting.
Experience with insurance and NC Tracks.

Responsibilities

Schedule patient appointments by phone or in person, including new-patient and other appointments as needed.
Maintain the appointment book and master schedule, ensuring records are accurate and complete and updates are entered daily.
Follow up on no-shows and cancellations, make appointment confirmation calls, and maintain the confirmed schedule.
Answer phones, take messages for providers, and handle Spanish-language calls.
Ensure patients complete required paperwork, enter necessary information into the practice management system, and obtain signatures and permissions.
Update patient paperwork as required, scan patient documents, and take patient identity photos.
Notify service providers when patients arrive and communicate scheduling preferences with dentists and dental assistants.
Verify insurance eligibility and frequency limitations, set up patient insurance information, batch insurance claims, and submit prior authorizations to insurers.
Provide sliding fee calculation support and follow SFS policy guidelines.
Schedule lab cases and interpreters for Spanish-speaking patients.
Document conversations related to treatment and complaints.
Assist the dentist and coworkers when needed.
Handle general office management tasks, including mail, informational memos, end-of-day packets, and office supply orders to the office manager.
Keep the waiting area neat and tidy.
Consult with the office manager about scheduling issues and complete other assigned tasks.
Provide pleasant, helpful, and upbeat service to help patients feel comfortable.